A boutique MSP in North Sydney is searching for a Service Desk Analyst who brings energy, curiosity, and a can‐do attitude every day.This role isn't just tickets — you'll also support the project team on deployments, upgrades, and onsite work, giving you hands‐on exposure to real technical growth.You'll begin onsite while you learn the environment, then transition into a hybrid mode (1-day WFH per week) once training and the initial ramp‐up period are complete.What You'll Work WithMicrosoft 365 (tenants, configs, conditional access)Networking (routers, switches, APs)Backup systems, patching, documentation toolsProject tasks: hardware rollouts, upgrades, onsite deploymentsYour Day-to-DayResolve tickets with speed, accuracy, and ownershipSupport users via phone, email, and remote toolsManage onboarding/offboarding, access issues,



password resetsTroubleshoot networking and connectivity problemsPerform remote + onsite supportAssist senior engineers with project workWork closely with a team that mentors and supports your growthYou'll Fit Right In If You Have:Level 1/2 experience supporting users across Microsoft 365, Windows, and networking environments2+ years' experience in an Australian MSP or similar environment (Local MSP experience is essential due to client expectations and workflows.)Strong communication skills and a friendly, professional vibeA proactive, energetic approach to learning and problem solvingInterest in Microsoft, cyber, networking, or cloud pathwaysAbility to work onsite in North Sydney when neededLocal tertiary education (TAFE, Uni, or IT courses) is highly regardedNice to HaveMicrosoft certificationsExperience supporting senior stakeholders and high‐priority users
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📌 Service Desk Analyst (New South Wales)
🏢 Focused On Recruitment
📍 New South Wales