If you've built strong people skills overtime and are now ready for more responsibility, this is where you take that next step.You won't just answer calls, we'll teach you how insurance works, how to explain it in simple terms, and how to confidently guide a customer through their options.
You'll learn when to ask the right questions, when to offer extra cover, and how to close a sale properly.
You'll be building a career here, with clear standards, honest feedback, and be given real opportunities to grow.What you'll be doingA full-time role in-office at Sippy DownsTake inbound calls about sales, policy updates and amendments, quotes, and general enquiriesFollow a clear call structure so customers understand their cover, pricing, and next stepsUpdate policy details accurately across multiple systemsExplain options in simple terms so customers can make confident decisionsSpot opportunities for additional cover and guide customers through a quote when it fitsWork toward service and sales targets, with regular feedback and coachingFollow scripts and compliance requirements to make sure everything is done properlyStay calm and professional when conversations are challengingWhat great looks likeCustomers finish the call transparent, confident, and feeling genuinely looked afterPolicy information is accurate the first time,



with minimal reworkMove confidently between systems without losing connection in the conversationFollow process and compliance requirements consistentlyRecognise genuine opportunities to offer additional support and act on them appropriatelyStay steady when conversations are tough and bounce back quicklyTake feedback seriously and improve week by weekCare about doing things properly and hitting your targetsIf you can see yourself growing into this, you'll likely love it here.What you'll getSet start and finish times so you can plan life outside work22 days annual leave, plus volunteer leave and yearly salary reviewsReal pathways to grow your career, with plenty of people promoted from withinPaid training at the start and ongoing coaching as you growA team environment where people back each other and keep things realAn award-winning reward and recognition programWellbeing benefits including Fitness PassportDiscounted Youi insurance productsEnd-of-trip facilities and casual dress codeWhy YouiWe're here to make insurance better by being more human.
You're not just doing your job, you're making sure real people get looked after, especially when life doesn't go to plan.
Every conversation, every decision, every day you're part of raising the bar for want awesome service really means.We set high standards and recognise people who deliver.
Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed.
You'll know what's expected of you, where we're heading and how your work contributes.
We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time.
We don't just want insurance to be different; we're actively making it better.
And we're doing it together.Work that's a bit more you shaped.
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📌 Client Services And Sales Advisor (Queensland)
🏢 Youi
📍 Queensland