Customer Experience & Administration CoordinatorHSP VEHICLE ACCESSORIES - Noble Park North VICHSP is an Australian designer and manufacturer of premium ute accessories, supplying some of the world's leading automotive brands as well as a nationwide network of distributors and dealers.
We're a growing business with a supportive team culture where everyone plays an important role in delivering a great experience for our customers.About the RoleWe're looking for an organised and friendly person to join our team in a customer service and administration role.This is a varied office-based position where you'll become an important part of our day-to-day operations.
Your primary focus will be processing customer orders, coordinating bookings, assisting customers with enquiries and supporting the wider team with administrative tasks.
While every day follows a similar rhythm, no two customers are the same.
You'll be the friendly voice our customers speak to, helping ensure every order and enquiry is handled professionally from start to finish.
You'll also assist with customer vehicle handovers and work closely with our warehouse,



production and sales teams to keep everything running smoothly.What You'll Be DoingProcessing customer orders accuratelyManaging customer enquiries via phone and emailCoordinating vehicle fitment bookingsVehicle intake and handoversPreparing invoices and related paperworkUpdating customer and order information in our systemFollowing up customers where requiredAssisting the sales team with administrationSupporting the day-to-day operation of the officeWhat We're Looking ForWe're looking for someone who enjoys being organised, communicating with people and keeping things running efficiently.You'll have:Strong organisational skillsHigh attention to detailConfidence using computers and learning current systemsA positive, team-first attitudeThe ability to prioritise tasks and stay organised in a busy environmentHistory with Automotive or 4x4 accessory sales is highly regardedPrevious experience in customer service, administration or office support is highly regarded, but we're happy to train someone with the right attitude.Why Join Us?
Stable, full-time positionFriendly and supportive teamOn-the-job trainingModern office environmentA Final NoteWe're not just looking to fill a position we're looking for someone who wants to grow with us.
This role is primarily customer service and administration focused, however as HSP continues to grow, there may be opportunities to move into customer account management, sales, marketing or other areas of the business if that's where your interests take you.
If you enjoy working in a supportive team, take pride in your work and are looking for a long-term opportunity with a growing Australian manufacturer, we'd love to hear from you.
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📌 Customer Experience & Administration Coordinator (Victoria)
🏢 HSP VEHICLE ACCESSORIES
📍 Victoria