Working in the Retail Claims team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL's claims philosophy, claims procedures, policy wording, and within stated authority limits.We are looking for a talented individual with the technical skills and knowledge who want to join in our mission of 'being by your side for life' to positively impact Australians.ResponsibilitiesIndependently manage a portfolio of claims end-to-endActive engagement of key stakeholders to deliver timely outcomes for customersAssess, analyse, calculate and finalize claims payments in a timely and accurate mannerProvide exceptional customer service including management of claims, communication and inquiriesLiaise with internal and external stakeholders, to ensure the timely and quality management of claimsParticipation in case conferences,



peer case discussions, instructing third party service providersAbout YouTo be successful in this role you will have,Demonstrated experience in a similar position involving income protection, life, lump sum, trauma, critical illness, injury, TPD or death claimsRetail, Group or Direct claims case management experience - highly desiredAbility to build rapport and empathy with customers during difficult timesPassionate and driven with a natural willingness to continue to learnYou're always accountable for your actions.
You never give up.
You strive to find the best outcomes for customers and partners.
And, you value working together to find the best solutions for problems.
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📌 Claims Consultant (New South Wales)
🏢 Doist
📍 New South Wales