Job DescriptionThe purpose of this position is to monitor and review the overall performance of shared services team ensuring objectives are met including scheduling, workshop repairs, and delivery of service.
Manage and motivate the shared service team and ensure continual outstanding customer service.Job DescriptionThe purpose of this position is to monitor and review the overall performance of shared services team ensuring objectives are met including scheduling, workshop repairs, and delivery of service.
Manage and motivate the shared service team and ensure continual outstanding customer service.Key ResponsibilitiesSupervise the achievement KPI's of the national admin team and oversee the performance of the shared services team.Ensure compliance to company policies and proceduresAssist in development of service procedures and documentation requirements.Liaise with customers re time-critical service delivery (e.g. product repairs)Ensure the Service Administration Team achieves its objectives and KPI's re -Order Book Management – Service ContractsInvoicingPurchasing - raising/receipting of purchase ordersProject co-ordination for scheduled jobsStock transfer processingFilingTimely job closureLiaising with customers/suppliersFleet ManagementSpare parts transaction to 3 rd parties.Coach team members to achieve performance objectives & develop individual competenceFoster teamwork/cohesiveness across the team.WHS, Environment & QualityComply with all Work, Health & Safety, Environment and Quality obligationsActively promote safety in the workplaceEmployees reporting to Incumbent3Main Contacts Within CompanyService OperationsFinanceHRShared services teamMain Contacts Outside The CompanyMajor Key CustomersSpecialist KnowledgeHigh level time managementHigh level interpersonal skillsStrong customer service ethicComputer literacy at intermediate levelTeam leadership and coaching skillsProven Process improvement skillsPractical Experience3-5 years in service administrationStrong commercial acumenPersonal CharacteristicsCommunication skillsCollaborationLeadership skillsBusiness acumenProblem solving skillsCustomer ServiceAbout UsThe successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPLES:Safety.
Integrity.
Respect.
Teamwork.
Inclusion.OUR STRATEGIC PRIORITIESHigh-Performance CultureCustomer FocusOperational ExcellenceInnovationFinancial StrengthVERTIV BEHAVIORSOwn itAct with urgencyFoster a customer-first mindsetThink big and executeLead by exampleDrive continuous improvementLearn and seek out developmentPromote transparent & open communicationAbout VertivVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs.
Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.
Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries.
Visit Vertiv.com to learn more.Equal Opportunity EmployerVertiv is an Equal Chance/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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📌 Supervisor Service Support (New South Wales)
🏢 Vertiv
📍 New South Wales