Practice Manager – Patient Experience & Team LeadershipWe are looking for an experienced Practice Managerwho understands that a truly great dental practice is about more than clinical care.
It is about how people are welcomed, how they are treated, how the environment feels, and the small details that make every visit memorable.This is a unique opportunity for someone who combines strong leadership and organisation with a genuine passion for people, hospitality and exceptional customer service.We are looking for someone polished, warm and approachable, a natural host who takes pride in creating an environment where patients feel genuinely welcomed, cared for and valued.As Practice Manager, you will work closely with our Directors to lead the practice, support our team and continually elevate the patient experience.The RoleYou will be responsible for bringing together people, service and operations to create a practice that runs beautifully and feels exceptional.Your responsibilities will include:Championing an exceptional patient experience from the first phone call through to the final farewellCreating a warm, welcoming and professional environment for every patientLeading the team with positivity, confidence and a genuine service mindsetSetting and maintaining high standards of presentation, communication and customer careCoaching the team to anticipate patients' needs rather than simply responding to themEnsuring patient concerns and feedback are handled with empathy, professionalism and careWorking closely with our Directors to continually improve the patient journeyManaging daily workflows, rostering, training and team performanceEnsuring the practice operates smoothly,



efficiently and consistentlySupporting the team during busy periods and leading from the frontBuilding a culture where everyone understands that patient experience is everyone's responsibilityWho We're Looking ForYou are someone who naturally notices the details.You notice when a patient looks uncertain and needs reassurance.
You notice when the reception area could be better presented.
You remember names.
You understand the importance of tone of voice, body language and a warm welcome.Most importantly, you understand that exceptional service often comes from the things patients never have to ask for.You will be:Naturally warm, polished and professionalPassionate about customer service and creating memorable experiencesA genuine people person who enjoys building relationshipsAn inspiring leader who can bring out the best in a teamApproachable and supportive while still comfortable setting clear expectationsAn excellent communicator with strong emotional intelligenceCalm, organised and solutions-focused under pressureSomeone who leads by example rather than from behind a deskHighly attentive to presentation and the finer details of the patient journeyExperienced in dental practice management or a similar healthcare environmentExperience within premium hospitality, hotels, luxury retail or high-end customer service would also be highly regarded.Our PhilosophyWe believe outstanding dentistry should be matched by outstanding service.Patients may not always understand every clinical detail of their treatment, but they will always remember how we made them feel.For us, leadership is not about standing above the team.
It is about setting the standard, supporting your people and creating an workplace where exceptional service becomes part of the culture.We want our Practice Manager to help create a practice where patients feel welcomed rather than processed, cared for rather than managed, and where every member of the team takes pride in delivering an exceptional experience.If you are passionate about people, hospitality, dentistry and creating an extraordinary patient experience, we would love to hear from you.
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📌 Dental Practice Manager (Victoria)
🏢 Dental House Group
📍 Victoria