Australian Concert & Entertainment Security – Sydney NSWACESGroup is seeking an experienced Security Services Manager to lead security operations across Powerhouse precincts, one of Sydney's most significant public and cultural environments.This is not a standard guarding management role.
It is a leadership position for someone who can deliver a visitor-focused culture that maximises access to the Powerhouse program, build a high-performing team, maintain strong compliance and incident standards, and deliver a security service that protects people and assets while supporting visitor experience.You will lead a modern, service-driven operation in a complex public environment, working closely with site stakeholders, frontline teams, and emergency services to ensure the precinct remains safe, welcoming, and professionally run.About PowerhousePowerhouse Museum sits at the intersection of arts, design, science, and technology and plays a critical role in engaging communities with contemporary ideas and issues.
It is the custodian of more than half a million objects of national and international significance and is considered one of the finest and most diverse collections in Australia.Powerhouse is undertaking a landmark $1.3 billion infrastructure renewal program, led by the creation of Powerhouse Parramatta, expanded research and public facilities at Powerhouse Castle Hill, the heritage revitalisation of the iconic Powerhouse Ultimo, and the ongoing operation of Sydney Observatory.About the RoleIn this role, you will embed customer service, visitor focus, and maximising access into security and precinct operations while leading day-to-day security, customer service, and emergency operations across multiple precinct locations.You will drive a proactive, prevention-focused security culture, oversee incident response, investigation, escalation, and reporting, and maintain high standards across patrol, access control, control room, and back-of-house operations.You will also support the development of SOPs, post orders, site processes, and service improvements, while managing rosters, workforce performance, briefings, and operational standards.
Building strong working relationships with client stakeholders, emergency services, and partner teams will be central to the role, alongside using reporting, audits, and operational data to identify risks and improve performance.Key ResponsibilitiesLeadership & OperationsLead day-to-day security,



customer service, and emergency operations across precinct locationsDrive a proactive, prevention-focused security cultureManage rosters, workforce performance, briefings, and operational standardsMaintain high standards across patrol, access control, control room, and back-of-house operationsIncident Management & ComplianceOversee incident response, investigation, escalation, and reportingMaintain strong compliance, audit, and documentation standardsSupport the development of SOPs, post orders, site processes, and service improvementsUse reporting, audits, and operational data to identify risks and improve performanceStakeholder Engagement & Visitor ExperienceEmbed customer service, visitor focus, and maximising access into precinct security operationsBuild robust working relationships with client stakeholders, emergency services, and partner teamsEnsure security controls support public access, inclusion, and positive visitor experienceAbout YouYou will be well suited to this role if you bring:Proven leadership in a complex, public-facing security environmentStrong incident command, escalation, and investigation capabilityConfidence managing teams, rosters, standards, and client reportingCalm judgement in emergencies and high-pressure situationsStrong compliance, audit, and documentation disciplineA service mindset that balances strong security controls with a positive public experienceHighly regarded backgrounds include:Museum, hotel, gallery, stadium, campus, or precinct securityAirport, transport, or major venue operationsFacilities or venue operations with direct security accountabilityEssential RequirementsApplicants must have:NSW Security Licence suitable for the roleCurrent RSACurrent First Aid and CPRStrong computer, reporting, and communication skillsWilling to ObtainThe following qualifications or licences are required,



or willingness to obtain:Unrestricted NSW Class C Driver's LicenceWhite CardTraffic Controller / Implement Traffic Control PlansFire Warden / Chief WardenConfine Small Emergencies*****NAT – Safe Handling of Sharps and Infectious WasteNSW Working With Children CheckACESGroup can support suitable candidates to obtain additional role‐related qualifications through our internal RTO.Why Join ACESGroup?
Work in a high-profile and culturally significant public environmentBe part of a technology‐enabled security operationAccess ongoing training and upskilling through our internal RTOExplore genuine career progression across venues, events, and critical infrastructureJoin a growing national company that values professionalism, inclusion, and long‐term developmentAbout ACESGroupFor more than 40 years, ACESGroup has delivered integrated security services across public precincts, education, aviation, events, technology environments, and major venues.
Our difference is that we combine operational capability with smart systems, digital tools, and data‐led decision‐making to support better outcomes for clients and teams alike.If you are a capable security leader who can build standards, lead serious incidents, and create confidence across a complex public environment, we would like to hear from you.About UsFor more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in‐house developed technology to set new standards in safety, service, and performance.We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities.
Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.Our technology‐first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.At ACESGroup, we do not just offer jobs — we build long‐term careers within a company that is redefining what security looks like in a digital world.ACESGroup is the **** and **** recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.We are an equal opportunity employer, committed to workforce inclusion and diversity.
Successful applicants will be subject to relevant background, police, medical, and reference checks.ACESGroup does not accept referrals from recruitment agencies.
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📌 Security Services Manager (New South Wales)
🏢 Australian Concert and Entertainment Security
📍 New South Wales