Join the world's largest literary travel community.Do you love books, bookstores, libraries and storytelling?
We're looking for a proactive, organised and social media-savvy Community Manager to help us grow one of the world's most recognised literary media brands.****
Libraries is followed by 1.8+ million book lovers worldwide , reaching over 30 million people every month through inspiring stories about books, libraries, bookstores and literary travel.This isn't a traditional customer service role.You'll become the heartbeat of our community - building relationships with readers, bookstores, libraries, tourism boards, creators and brand partners around the world.If you dream of working in the book industry, travel or social media, this could be the perfect role.Part-time initially (20 hours/week), with the chance to transition into a full-time role for the right person.What You'll DoCustomer Experience & EcommerceYou'll be the first point of contact for our global community.Manage customer support for our online store via GorgiasProcess and manage Shopify ordersSupport Amazon, Etsy and Faire marketplacesHandle returns, exchanges and customer enquiriesEnsure every customer has an exceptional experiencePartnerships & Founder SupportWork directly with the Founder to grow the literary travel media business.Book appointments with partnersCoordinate meetings and follow-upsManage CRM and partnership pipelineAssist with relationship managementWholesale & Bookstore OutreachHelp bring our products into more bookstores around the world.Reach out to bookstores and retailersManage wholesale enquiriesCoordinate bookstore collaborationsMaintain retailer relationshipsCreator & Influencer CampaignsHelp manage campaigns with book creators, influencers and bookstores.
Source relevant creators.Coordinate gifting campaignsManage campaign deliverablesBuild long‐term relationshipsCommunity CampaignsCreate memorable experiences for our audience.Organise giveawaysCoordinate competitionsSupport ambassador initiativesEngage with readers across our platformsSocial Media & ContentHelp bring our brand to life.Manage comments and community engagementRespond to messagesAssist with content planningCreate behind-the-scenes and short-form content (must be comfortable in front of a camera)Help produce Reels, TikToks and other social contentKeep our community active and engagedAI & OperationsUse modern tools to help us work smarter.Implement AI workflowsAutomate repetitive admin tasksImprove internal processesSupport operational efficiencyEmail MarketingSupport our customer communications.Schedule email campaignsCoordinate launchesAssist with newsletters and customer journeysWho You AreWe're looking for someone who is:A genuine book loverPassionate about literature, travel and cultureThrives working in a fast-paced, dynamic startup environmentHighly organised and proactiveComfortable juggling multiple projectsFriendly,



empathetic and customer-focusedExcellent written communicatorTech-savvy and excited by AI toolsSomeone who takes ownership and enjoys solving problemsExperience with any of the following is a bonus:ShopifyGorgiasKlaviyo or MailchimpCanvaCapCutMeta Business SuiteNotionClaude or other AI toolsWhy Join Us?
Work with one of the world's fastest-growing literary media brandsJoin a purpose-driven company inspiring millions to read and travelWork directly with the Founder and his 2ICGain experience across publishing, ecommerce, partnerships, marketing and AIFlexible part-time role with genuine opportunity to grow into full-timeEvery day is different—you'll never be stuck doing the same thingPosition DetailsLocation: CarltonHours: Part-time (approximately 20 hours per week)Employment Type: Part-TimeSalary: FTE 65K + super (pro-rata)Growth Opportunity: Potential to transition into a full-time role based on performance and business growth.Availability: Immediate hireAbout **** Libraries**** Libraries is the world's leading literary travel and culture media platform, inspiring millions of readers to discover extraordinary libraries, bookstores and bookish experiences around the globe.
With a global community of 1.8 million+ followers , we work with publishers, bookstores, tourism organisations, cultural institutions and some of the world's most beautiful book places to celebrate the joy of reading.If your dream job combines books, social media, travel, creativity and community, you'll feel right at home.
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📌 Community Manager (Melbourne)
🏢 1000 Libraries
📍 Melbourne