Job Description: Full time permanent opportunity, Monday - Friday with a monthly ADO!
Fitzroy location Friendly & supportive team environmentAbout the RoleAn exciting opportunity currently exists for a Patient Transport Booking Officer to join the Support Services team on a full-time basis (Mon -Fri).
hours are 8:******:00The Patient Transport Booking Officer is accountable for the booking of all patient transports, the coordination of external patient transport services, to ensure the provision of an economical and efficient patient transport service.
Ensure timely response and accurate processing of all requests for patient transport received via phone or online processing of requests Monitor and ensure the internal Patient Transport data base is accurate and up to date Coordinate quarterly meetings with key stakeholders.
Investigate all complaints and/or patient transport incidents Assist the manager to ensure efficient financial management of patient transport to meet budget targets Maintain and improve the effectiveness of the patient transport booking services Processing of accounts payable to our finance department in a timely manner Assist the Support Services Department as required.The classification for this position will range from HS3 - HS25 ($74,448 - $82,305 per annum pro rata)Your ContributionExcellent communication skills (both written and verbal)



and customer service skillsStrong IT skills and graphing skills to prepare reports on the patient transport statisticsAbility to liaise with Clinicians and key stakeholdersAbility to plan and organise work schedule and rostersPrevious experience with a non-urgent patient transport provider preferredHighly developed customer service skillsAbility to prioritise and meet service KPI'sDemonstrated planning and organisation skillsAbility to problem solve and work independentlyCommitment to improving performanceA valid Nationally Coordinated Criminal History Check, or willing to obtainWhat We OfferA focus on wellbeing initiatives, with regular events and programsConfidential, solutions-focused employee counsellingA healthy work/life balance encouraged.Full time employment comes with a monthly Accrued Day Off (additional day off per month!)Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilitiesSalary Packaging – Increase your take home pay!
Discounts and Promotions always available through our FoundationRegular opportunities for professional development to assist you to reach your career goalsCulture of continuous improvementAbout the TeamSupport Services is a large and varied department that manages support services, cleaning, ward clerical teams, car parking, and patient transport.
The service operates across multiple locations within St Vincent's including Fitzroy and St Georges Kew,



to service these areas the department is made up of a team of coordinators who lead these groups.
We will provide you with an orientation to the role and a supportive and learning workplace that will encourage participation in our very diverse team.Working at St Vincent's St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service.
SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.We encourage applications from people of all backgrounds and abilities.
Inclusion is essential to our mission and diversity reflects the community we serve.We encourage applications from Aboriginal and Torres Strait Islander Peoples as part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes.SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings.
You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
Closing Date: 12 September *******:59pmReconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work setting that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit about-us/reconciliation or get in contact at
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📌 Patient Transport Booking Officer (Melbourne)
🏢 St Vincent's Health Australia
📍 Melbourne