For over 45 years, Rawson Group has helped thousands of Australians make their dream home a reality, taking pride in our beautiful designs and quality build.From humble beginnings in country NSW, we have grown to be one of the largest and most trusted builders and land developers in NSW and the ACT.About the role:At Rawson Group, we're looking for a Customer Contact Agent who loves connecting with people and creating exceptional customer experiences.
As the first point of contact for prospective customers, you'll play an significant role in helping Australians take the first step towards building their dream home.This role is an opportunity to be at the centre of the customer journey, working closely with Sales and Marketing teams while gaining valuable exposure to the residential building industry and contributing to an exceptional customer experience from first enquiry onwards.Why join Rawson?
More than a place to work, Rawson is a place to grow.
Join our team and you'll be rewarded with:Hybrid flexibility - Work from home 2 days per weekRecognition that matters - Earn rewards through our company-wide recognition program, redeemable for gift cards, extra leave, and moreWellbeing benefits - Access discounted gym memberships and confidential wellbeing support for you and your familyExtra time off - Purchase an additional week of annual leave each yearGreat team culture - Be part of a collaborative, social,



and supportive team that celebrates successReferral rewards - Receive up to $5,000 for successful employee referralsEmployee homebuyer benefits - Enjoy exclusive discounts on home builds and land packagesKey Responsibilities:This role operates on a rotating roster within a 38-hour work week, including a Sunday shift from 10am - 3pm.
Fridays and Saturdays are designated rostered days off.Be the first point of contact for customers enquiring about Rawson Group homes and communitiesUnderstand customer needs and guide them towards the most suitable products, home designs, and solutionsQualify enquiries, uncover customer needs, and connect customers with the right Sales ConsultantMaintain accurate customer records within our CRM systemCollaborate with Sales and Marketing teams to support business growthExperience we'd love to see:Previous contact centre or customer service experienceStrong communication and relationship building skillsExperience using CRM systems and Microsoft OfficeSales or lead generation experience (highly regarded)Everyone belongs at RawsonDiversity, equity, inclusion and belonging are key to realising our purpose of building better together.
We recognise all individuals, regardless of their gender, cultural origin, LGBTQIA+, disability or neurodiversity and acknowledge that those from underrepresented groups may face unique challenges in the job application process.
We encourage all candidates to apply - your unique experiences and perspectives is what makes us great.
Please reach out to us, ****** if you have any accessibility requirements throughout the application process - we will provide reasonable adjustments for individuals to ensure a smooth application process.Please note:any offer of employment is conditional upon the successful completion of relevant background checks.
#J-*****-Ljbffr

📌 Customer Contact Agent (New South Wales)
🏢 Rawson Group
📍 New South Wales