Catering Coordinator: Be a customer experience champion within our food loving teamArtarmon | On site | $*****K + Super + bonus | Immediate startFull-time, 9am to 5pmVanilla Blue is an award-winning catering company known for delicious food and a workplace where people feel valued, supported and inspired.We're looking for a friendly, organised and food loving Customer Service Coordinator- who enjoys building strong relationships and delivering exceptional customer experiences.
Being a genuine foodie is a must.
We're looking for someone who can confidently 'talk food', understand our offering and suggest great meal combinations to customers.You'll be the key point of contact for many of our clients, managing enquiries, orders and accounts while developing trust and connection through phone and email communication.
With a natural ability to understand customer needs, you'll support both sales growth and customer retention through proactive outreach and thoughtful recommendations.
.Why You'll Love Working at Vanilla BlueA positive, supportive culture where ideas are welcomedFree lunches, snacks and plenty of taste testing opportunitiesGenerous discounts on our beautiful catering for you and your familyEasy access to public transportA role with a direct and meaningful impact on our customer experience and the smooth running of our operationsWhat You'll Be DoingAct as a trusted point of contact for clients, building robust relationshipsManage inbound enquiries, providing tailored catering solutions,



preparing quotes and guiding clients from initial enquiry through to order confirmationProactively nurture client relationships via phone and email, identifying opportunities to strengthen engagement, encourage repeat business and support sales growthTake ownership of customer issues, resolving challenges with confidence, empathy and sound judgementHandle customer feedback and complaints professionally, turning service recovery opportunities into positive client experiencesExercise a high degree of autonomy in managing competing prioritiesSupport the wider team during peak periods, demonstrating flexibility, initiative and a collaborative approachWho We're Looking ForSomeone who is happy chatting on the phone!
A positive, customer-focused energyExceptional communication and relationship-building skillsStrong problem-solving and decision-making ability, confident handling client complaintsHighly organised with excellent attention to detail and confidence managing CRM systems and customer dataComfortable working independently and taking ownershipResilient, adaptable and calm under pressureRequired ExperienceMinimum 2 years' experience in administration, customer service, account coordination or similar client-facing rolesHospitality, catering or events experience essential Experience handling client complaints, preparing quotes and proactively building client relationshipsConfidence using CRM systems and maintaining accurate customer and order dataA Bit About Vanilla BlueIf you love working with people, we'd love to hear from you.
This role is not open to sponsorship, and the successful candidate will be required to complete a NSW Police Check.
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📌 Customer Service Coordinator- Catering (New South Wales)
🏢 Vanilla Blue Catering
📍 New South Wales