Posted on August 09, **** by Employer details Powerhouse Controls LimitedIndustrial Automation Support Specialist - NEXIAJob DetailsSupport Specialist ?
NEXIA (Digital Transformation Group)Location: Cambridge, CanadaLocation: Cambridge, ONWork location: HybridSalary: $ ***** to $ ***** HOUR hourlyTerms of employment: Permanent employment Full timeStarts as soon as possibleSource: CareerBeacon #*******Position Overview:The Support Specialist ?
NEXIA is responsible for the day-to-day delivery of customer support, maintenance, and software update services across all active NEXIA deployments.
NEXIA is a Powerhouse Controls Intralogistics orchestration software to help integrate automation into industrial facilities.
This role ensures uptime, responsiveness, and client satisfaction by executing Powerhouse Controls?
service agreements, including the NEXIA Support, Maintenance, & Software Update Service Contract and its associated End-User License Agreements.
The Support Specialist acts as the first line of operational contact for client issues, delivering exceptional technical support while maintaining compliance with contractual service levels, documentation standards, and cybersecurity expectations.
This role operates within the Implementation Team, enabling customer success post-deployment and ensuring smooth transitions between project, service, and renewal stages.Why Join Us?




Health/Dental BenefitsIncreased VacationProfit SharingBirthdays off with payFlexible work hoursFitness incentiveCareer developmentSocial and Team building eventsCharitable donation matchingRRSP/401K MatchingAAA/CAA Basic membership coverageWhat You?
ll Do:Support Delivery & Case ManagementManage and resolve customer support requests submitted through the official support channels in accordance with defined SLAs.Classify, prioritize, and escalation issues by severity level (L1?L4) based on the NEXIA Support Contract.Execute remote troubleshooting, diagnostics, and configuration restoration using approved methods and secure data links.Document all support activity accurately and maintain traceability in the NEXIA support system.System Maintenance & HealthPerform proactive system health checks, configuration reviews, and offsite backups as defined by the client?
s support package.Identify recurring or systemic issues and coordinate with Platform and Product teams to resolve root causes.Verify that clients maintain valid network, security, and software environments required for remote service delivery.Software Update & Release SupportSupport installation, verification, and post-deployment validation of recent NEXIA releases, patches, and updates.Review release notes and migration instructions to ensure compatibility and readiness before deployment.Track version control across all supported systems to maintain compliance with support eligibility (current + two prior versions).
Customer CommunicationCommunicate clearly and proactively with clients regarding issue status, resolution progress, and next steps.Ensure customers understand the scope of their support.Advertised Until**********
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📌 Software Engineer (Western Australia)
🏢 Powerhouse Controls
📍 Western Australia