12-month max term, Full-time opportunityOrganisation with an award-winning culture that values diversity and inclusionAbout usWe're on a mission to create a brighter future, where you can be a change maker at the actual source.
We're one of Australia's largest water utilities with over 30% of Victoria's population relying on us for their essential water and sanitation services.Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive.
Here, you'll be inspired and challenged to grow alongside us.We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.The RoleWe're looking for a customer-focused and technically capable Workplace Technology Analyst to join our Workplace Technology team.This is an excellent opportunity for an IT support qualified who enjoys solving problems, providing exceptional customer service, and working across a broad range of technologies in a collaborative environment.The role is office-based, providing opportunity for strong collaboration, connection and teamwork.Your key responsibilitiesProvide first-level support for incidents and service requests, resolving issues when possible and escalating as requiredDeliver exceptional customer service through both remote and face-to-face support channelsTroubleshoot issues relating to Microsoft 365, Windows operating systems, hardware and peripheralsProvide practical advice,



guidance and basic trainingManage and coordinate high-severity incidentsLiaise with external vendors and support providersContribute to internal knowledge management and continuous improvement initiativesWhat we're looking forYou are a customer-focused IT professional who enjoys working in a fast-paced environment and takes pride in delivering high-quality support experiences.
You communicate effectively with people of all technical abilities and enjoy solving problems collaboratively.You will bring:Tertiary qualifications in Information Technology or a related disciplinePrevious experience working within a service desk or IT support environmentStrong experience supporting Microsoft Windows ***** environmentsAdvanced troubleshooting experience across Microsoft 365 environment, including administration, desktop applications, SharePoint and OneDrive permissions and moreExperience troubleshooting hardware, peripherals and end-user devicesExperience working within Active Directory and Azure environmentsStrong organisational skills with a high attention to detail and the ability to manage competing prioritiesA customer-focused approach and the ability to work effectively both independently and as part of a teamWhy Yarra Valley Water?
We celebrate and encourage new thinking at every level.
Creating opportunities for you to grow – both professionally,



and personally.
When you flourish, we all do.Free and secure on-site parking with on-site café at our Mitcham office.15 days paid personal leave, which can be used for caring, illness, wellbeing and mental health needs.5 days paid reproductive leave which can be used for experiencing symptoms or undergoing procedures associated with issues such as menopause, menstruation, endometriosis, PCOS, prostate health, or IVF.Request to swap certain public holidays for another day of paid leave.Did you know?
Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them.
So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch.
We'd love to have a chat and see if you could be a great fit.We welcome applications from everyoneWe welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds.Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position.
This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.Yarra Valley Water is recognised by Australian Disability Network as a Disability Confident Recruiter employer.
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📌 Workplace Technology Analyst (Melbourne)
🏢 Yarra Valley Water
📍 Melbourne