Global Footcare is a footwear and footcare wholesale, distribution and retail group operating across Australia, New Zealand, Singapore and the United States.
We supply and support a portfolio of leading comfort and orthopaedic footwear brands through a national network of retail stores, wholesale partners and medical clinics.About the roleWe are seeking an experienced Foot-Scanning Technology Specialist to lead the national rollout, optimisation and technical enablement of Aetrex foot-scanning technology across our retail and wholesale clinic network.
This is a project-focused role central to improving the in-store customer experience, lifting conversion to orthotic and footwear solutions, and ensuring consistent, best-practice use of scanning technology across multiple locations.The successful candidate will combine hands-on technical expertise with strong training and stakeholder skills, and will be responsible for building lasting internal capability so that scanning technology is used correctly and confidently across the business.Key responsibilitiesLead the setup, calibration, configuration and troubleshooting of foot-scanning hardware and software across retail, wholesale and clinical sitesDevelop and deliver structured, hands-on training programs for retail staff, wholesale partners and medical clinics covering correct setup, operation and troubleshootingProduce user guides, standard operating procedures and training materials to support consistent use of the technologyProvide in-field technical support during new store openings, scanner installations and promotional activationsWork with operations,



IT and sales teams to integrate scanner data into existing retail and clinical workflowsSupport best-practice use of scan data to recommend appropriate footwear and orthotic solutions, improving the consistency of customer assessmentsIdentify and refine processes that drive higher conversion and improved customer outcomesResolve complex technical issues, optimise scanner performance, and ensure the technology is used in line with manufacturer and clinical guidelinesTransfer knowledge and build capability within internal teams to ensure long-term self-sufficiencySkills and experience requiredDemonstrated technical experience with foot-scanning or comparable 3D scanning / biometric measurement technology, including hardware setup, calibration and software configurationProven ability to interpret scan data and apply it to footwear or orthotic recommendationsExperience delivering technical training and developing training materials and standard operating procedures for varied audiencesBackground in footwear, orthotics, podiatry, medical devices or a related retail or clinical environmentStrong troubleshooting and problem-solving skills across hardware, software and dataExcellent communication and stakeholder-engagement skills, with the ability to work across retail, wholesale and clinical teamsWillingness to travel to sites across Australia as requiredDesirableFamiliarity with retail and clinical workflows in a footwear or footcare settingExperience supporting technology rollouts across multiple sitesGlobal Footcare is an equal chance employer.
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📌 Sales - Specialised Technology (Gold Coast)
🏢 Global Footcare
📍 Gold Coast