Puig is a major player in the worldwide fashion and beauty industry.
We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness.
Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.Who we arePuig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world.
For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry.With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people's emotions and are powered by a global team of over 13,000 passionate professionals.
With products sold in more than 150 countries and €5,042 million in net revenue in ****, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.The OpportunityMission:Reporting directly to the Commercial Director, the Customer Development Manager drives customer growth and supports commercial decision-making through data-driven insights.This role leads customer planning and performance while also managing and developing a Graduate Research Analyst, ensuring high-quality reporting, insights, and analytical support to the business.
The role plays a key part in elevating both customer strategy and internal analytical capabilities.What you'll get to doCo-design, execute and monitor Net Revenue Growth Management (NRGM) initiatives to improve top and bottom lineLead the key account planning cycle, including customer segmentation, resource allocation,



and performance monitoringPartner with commercial teams to strengthen customer strategies and identify growth opportunitiesMonitor and manage grey market activities to protect brand equitySupport commercial operations related to trade allowances, commercial conditions, and sales force communicationsManage and develop a Graduate Research Analyst, providing clear direction, coaching, and regular feedbackOversee delivery of high-quality reporting, dashboards, and analysis to support business decision-makingBuild the analytical capability of the team, ensuring strong data accuracy, consistency, and storytellingSet priorities and ensure alignment of the analyst's work with business and commercial needsCreate opportunities for exposure to senior stakeholders, supporting the analyst's developmentInsights, Reporting & Business SupportTranslate complex commercial and customer data into transparent, actionable insights for senior stakeholdersOversee preparation of monthly and quarterly reporting, ensuring accuracy and clarityIdentify trends, risks, and opportunities across sales, margins, and customer performanceSupport budgeting, forecasting, and business case development in partnership with FinanceDrive continuous improvement of reporting tools, dashboards, and processesWe'd love to meet you if you haveExperience: 5+ years in customer development, key account management, trade marketing, revenue management, or similar roles within consumer goods, retail,



or consultingEducation:Degree in Business Administration, Engineering, or related fieldStrong leadership and coaching capabilityCommercial acumen with a customer-first mindsetAdvanced analytical skills with strong storytelling abilityAbility to operate at both strategic and operational levelsStakeholder management and influencing skillsStrong understanding of financials and planning processesSpecific Knowledge Required:Advanced use of Microsoft Office, particularly ExcelExperience with data visualisation tools (e.g., Power BI, Tableau)Database management (Access or SQL) and data tools (R, SPSS, SAS) are highly valuedWHAT YOU'LL LOVE ABOUT USAn entrepreneurial, creative and welcoming work cultureA range of learning and development opportunitiesAn international company with plenty of opportunities to growA competitive compensation & benefits packagePuig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team.
We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking.
Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
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📌 Customer Development Manager (New South Wales)
🏢 Puig Deutschland
📍 New South Wales