Laneway Talent is currently seeking an experienced ServiceNow Specialist to join a client team and support the ongoing development, administration and optimisation of the ServiceNow platform.
This is an opportunity for a hands-on ServiceNow professional who can work across platform configuration, development, integrations and continuous improvement, while working closely with technical and business stakeholders.
The Role
You will be responsible for supporting and enhancing ServiceNow capabilities across the organisation, ensuring the platform continues to meet business and operational requirements.
Key responsibilities include:
Configure, develop and maintain the ServiceNow platform
Develop and enhance ServiceNow applications, workflows and modules
Gather requirements and translate business needs into effective ServiceNow solutions
Develop and maintain workflows, business rules, scripts and integrations
Support platform administration, configuration and troubleshooting
Develop and maintain integrations between ServiceNow and other enterprise systems
Work with stakeholders to identify opportunities for automation and process improvement
Support testing, releases and deployment activitiesInvestigate and resolve platform issues and defects
Maintain technical documentation and platform standards
Contribute to ServiceNow governance, security and best-practice practices
Provide technical advice and support to business and technology teams




Assist with continuous improvement and optimisation of the ServiceNow environment
About You
We are looking for a ServiceNow Specialist with strong hands-on experience across the ServiceNow platform.
You will ideally have:
Solid ServiceNow development and configuration experience
Experience with ServiceNow modules such as ITSM, ITOM, CSM or HRSD
Strong knowledge of ServiceNow workflows and platform configuration
Experience developing integrations with ServiceNow
Understanding of REST and SOAP APIs
Experience with ServiceNow administration and troubleshooting
Solid understanding of ITIL and service management principles
Experience working with technical and business stakeholders
Strong analytical and problem-solving skills
Excellent communication and documentation skills
Ability to work independently and as part of a broader technology team
Nice to Have
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Experience with ServiceNow implementation or transformation programs
Experience with enterprise-scale ServiceNow environments
Experience with automated testing and deployment
Experience working in Agile delivery environments
Why Laneway
At Laneway Talent, we connect talented technology professionals with organisations where they can make a genuine impact.
We value diverse perspectives, backgrounds, and experiences, and encourage applications from people of all identities, communities, and career journeys.
#J-*****-Ljbffr

📌 Servicenow Specialist (Melbourne)
🏢 Laneway Talent
📍 Melbourne