Customer Experience Team Lead - 24/7 Operations (New South Wales)

Customer Experience Team Lead - 24/7 Operations (New South Wales)

17 Aug
|
Ventia
|
New South Wales

17 Aug

Ventia

New South Wales

Ventia is seeking an experienced Team Leader to guide a team of ~15 Customer Service Coordinators within our 24/7 National Contact Centre across Australia.
You will lead day-to-day performance, optimize workload, and ensure high-quality customer service.
You will coach, mentor and manage staffing, coverage, and incidents while monitoring KPIs and SLAs.
Strong stakeholder management and problem-solving are essential, with a team-oriented, hands-on leadership style.
#J-*****-Ljbffr

📌 Customer Experience Team Lead - 24/7 Operations (New South Wales)
🏢 Ventia
📍 New South Wales

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