Grow with usWe are seeking an upbeat, motivated, and solutions‐focused Customer Project Manager to join Ericsson's ANZA Cloud Software and Services, with strong exposure to telecommunications, 5G core networks, and cloud‐based solutions.In this role, you will lead the delivery of complex customer programs across next‐generation mobile networks, cloud‐native infrastructure, and service transformation initiatives, using industry‐leading delivery tools, governance frameworks, and methodologies.
You will take ownership of project strategy, governance, and execution, working with Ericsson and third‐party products and services to deliver high‐impact outcomes for our customers.As a Customer Project Manager, your primary focus will be to understand customer network and business needs, manage delivery commitments, and create measurable business value through efficient, innovative, and well‐governed solutions.
You will act as a trusted delivery partner to customers, collaborating with cross‐functional technical teams while driving continuous improvement across cost, quality, and operational performance.If you thrive in technology‐driven environments, enjoy working with 5G, cloud, and large‐scale networked systems, and are passionate about delivering customer success — we want you on our team.What you will doManage end‐to‐end delivery of customer projects across scope, schedule, cost, risk, and qualityDefine project plans, secure resources, and drive execution to successful completionOwn project financials, including budgeting, forecasting, and cost controlIdentify and manage risks, issues, changes, and dependenciesLead governance and steering meetings, providing clear status and decision supportBuild robust, trusted relationships with customers, partners, and internal stakeholdersEnsure projects meet contractual, safety, and governance requirementsSupport pre sales and transition activities,



including contract preparation where requiredDrive service improvements, automation initiatives, and delivery efficienciesCapture lessons learned and contribute to improving project management practicesThe Skills you bringQualifications & ExperienceBachelor's degree in Engineering (Telecommunications, Electronics, Computer Science, Industrial Engineering or equivalent)Project Management certification (PMP, PMI-ACP, or equivalent preferred)5+ years of experience managing complex customer or delivery projects3+ years of experience in Telecommunications or IT industry.Strong experience in resource and budget managementTechnical & Business CompetenciesGood understanding of networked systems, service delivery, and operational KPIsExperience working in customer‐facing, contractual delivery environmentsStrong analytical, problem‐solving, and decision‐making capabilityPractical understanding of automation, AI models ( Microsoft Co‐Pilot , Glean , etc ) and being able to utilise them in day to day project management practicesAbility to align customer business needs with delivery executionHighly desirableExperience or solid understanding of 5G Core Network Applications and/or Cloud Infrastructure, including cloud native solutions, containers, virtualization, or hyperscaler platforms.Skills & AttributesStrong leadership and stakeholder management skillsConfident communicator, comfortable engaging with senior customer and executive stakeholdersResults driven, resilient, and able to manage competing prioritiesProactive, structured, and solution oriented mindsetComfortable working in fast moving, multi stakeholder environmentsEncouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.Ericsson is proud to be an Equal Opportunity Employer.Primary country and city: Australia (AU) || MelbourneJob details: Customer Project Manager
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📌 Customer Project Manager (Victoria)
🏢 Ericsson
📍 Victoria