Hinterland Toyota is seeking an experienced Service Manager to lead our Service Department at Beaudesert.This role will suit someone who is comfortable operating in a high-accountability environment and has the resilience to manage competing demands across people, performance, customers and processes.It is not a role for someone seeking a soft landing.
It is a role for a leader who can stay composed under pressure, make clear decisions, and set consistent standards for their team.As part of the Hinterland Motors Group, you will be joining a long-established, award-winning dealership that has served the Gold Coast and Scenic Rim regions for over 40 years.
We are proud of our customer-first mindset and our expectation that leaders set the tone through action, not just direction.About the roleReporting to the General Manager, you will be responsible for the day-to-day leadership and performance of the Service Department.
This includes front-of-house service advisors, the workshop team, apprentices, and technicians.Key responsibilities include:Leading the Service Department with clear expectations, structure and accountabilityDelivering a consistent and professional customer experience from booking through to vehicle collectionManaging department performance, profitability and key KPIsAddressing customer concerns promptly and effectively, including escalated matters to protect our strong Customer Experience standards and cultureWorking closely with the Workshop Controller to manage workflow, efficiency and quality standardsCoaching and performance managing team members to lift capability,



engagement and retentionMaintaining a safe and compliant working workplace and ensuring 5S principles are upheldEnsuring department practices align with Toyota For Life standards and brand expectationsActively building a stable, respectful and productive team cultureSkills & ExperienceProven leadership experience within a franchised dealership or large workshop environmentAutomotive or truck mechanical background strongly preferredConfidence leading teams under pressure and making decisions in real timeStrong customer focus with the ability to manage difficult conversationsDisciplined and organised with solid communication and time management skillsHigh level of personal integrity and professionalismComfortable being hands‐on, visible and accountableWe offer the successful applicantCompetitive salary package with Performance-based bonusCompany vehicleMonday to Friday work week, no Saturdays requiredOngoing training and development through ToyotaSocial ClubLong‐term career opportunities to progress and develop across the Hinterland Motors GroupIf you are an experienced Service Manager who understands the realities of the role and is looking for a leadership position with clear expectations, strong brand backing and genuine support, we encourage you to apply.All applications will be handled with the utmost confidentiality.
Only shortlisted candidates will be contacted for further discussions.We are an equal opportunity employer, and we encourage and celebrate diversity in our workplace.Unlock job insightsHirer responsiveness Salary match Number of applicantsTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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📌 Experienced Service Manager (Queensland)
🏢 @
📍 Queensland