Daffodil Therapy and Care is a Gold Coast NDIS provider delivering high-quality, person-centred supports to participants across our community.
As our support coordination service grows, we're creating a recent leadership role to lift practice standards, develop our team, and keep our participants at the centre of everything we do.About the roleThis is a genuine dual role for someone who wants to lead without stepping away from the work they love.
As Support Coordination Team Lead, you'll lead and develop our team of Support Coordinators while maintaining a base caseload of your own — keeping you current in practice and connected to the day-to-day realities of the service.It's a role for a strong time manager who can move confidently between leadership responsibilities and hands‐on coordination, setting priorities and holding to them across a busy week.
You'll report to the General Manager and be based at our Ashmore office, with a mix of working‐from‐home and community time.What you'll doLead, support and develop a team of Support CoordinatorsCarry a base support coordination caseload, delivering quality supports aligned to participant NDIS goalsConduct staff PDRs, regular case reviews, and audits of file quality, program efficacy and staff performanceManage leave requests, performance management,



and work with management on any disciplinary mattersContribute to service development and have genuine input into policies and proceduresChampion NDIS Practice Standards, compliance and person‐centred practice across the teamWhat you'll bringDemonstrated experience in NDIS support coordination, with strong knowledge of the NDIS, Practice Standards and compliance requirementsLeadership or supervisory experience, or the readiness and capability to step up into itExcellent time management and prioritisation — essential for balancing a dual roleStrong communication, coaching and problem‐solving skillsA relevant qualification (e.g. bachelor or certificate‐level in disability, social work, developmental education, welfare, occupational therapy or a related field) is highly regardedNDIS Worker Screening Check (or Police Check under transitional rules), Working with Children Check, and completion of the NDIS Worker Orientation Program and COVID-19 trainingWhat's on offerA newly created leadership role you can help shape from the ground upFull‐time, 38 hours per weekOffice‐based at AshmoreThe chance to lift the standard of support coordination and make a real difference for participants and staff alike
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📌 Support Coordinator Team Leader (Gold Coast)
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📍 Gold Coast