Future Team Leader - Canberra, ACT
Job no:
******
Brand:
FCM
Work type:
Full time, Hybrid
Location:
Australian Capital Territory
Categories:
Sales and Customer Service, Leadership
Ready to step into leadership without stepping away from travel?
If you're an experienced Leisure or Corporate Travel Consultant with big ambition and a natural ability to bring people along with you, this could be your next move!
About the Opportunity:
FCM Canberra is growing, and we're now looking for a future leader who's ready to grow their own career while helping others thrive.
This role is perfect for someone with solid consulting experience, a passion for client relationships, and the drive to take their first (or next) step into leadership.
Working closely with your Team Leader, you'll help drive performance, engagement and culture while continuing to deliver outstanding service to your own clients.
You'll support all aspects of the FCM business by turning strategy into action, maintaining strong sales performance, and helping the team operate at its best.
Key Responsibilities:
Support the Team Leader in coaching and developing a team of Travel Consultants
Build and maintain strong relationships with Government and corporate clients
Assist in overseeing daily operations, ensuring service excellence and SLA delivery
Handle complex bookings, escalations and technical problem‐solving
Identify opportunities to improve performance and customer experience
Collaborate with internal stakeholders to deliver seamless service outcomes
Contribute to a safe, inclusive and accessible work environment where all Flighties feel welcomed, respected and supported to thrive
What you'll need:
A lead‐by‐example approach and the ability to motivate others
Strong communication skills and emotional intelligence




Confidence managing change and high volumes of business
Drive, determination and focus to co‐lead a successful business
Minimum 2 years' proven sales success as a Corporate Travel Manager or Retail Travel Consultant
GDS proficiency (Sabre highly regarded)
Alignment with FCM values and a mindset that embraces growth and change
What You'll Enjoy:
OTE $90,000+ (comprising $65,000 base + uncapped monthly individual and leadership incentives) + super
Culture: inclusive company culture and team environment
Our People: Equal Prospect Employer encouraging all suitably qualified applicants, including Aboriginal and Torres Strait Islander People, people from racial, ethnic, or ethno‐religious minority groups, and people with disability
Development: Individualised Learning & Development pathway options
Access to LinkedIn Learning for ongoing skill development
Exclusive Staff Discounts via employee‐only portal – 350+ retailer, health and wellness, financial planning and more
Travel Discounts for family and friends – flights, hotels, tours, cruises, insurance, and more
Bright Future: Career opportunities in a network of brands and businesses worldwide – promotion from within
Corporate Health Discounts – exclusive discounts on health insurance plans, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team building, industry events, and opportunities to attend global conferences (Bangkok ****, Sydney ****)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: Commitment to environmental protection and positive change in tourism
Are you ready to elevate your career in corporate travel?
Apply with FCM today!
Applications close:
#J-*****-Ljbffr

📌 Future Team Leader - Canberra, Act
🏢 StudentUniverse
📍 Canberra