Job Description - Customer Service Representative *****BD5I)
Customer Service Representative - ****BD5I
Ongoing Full-Time and Part-Time up to 2 years
Lithgow
About us
The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law-and-order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
About the role
We have an opportunity for a 10 x Customer Service Representative to be part of our PoliceLink Command.
The Customer Service Representative supports customer service delivery by responding to and processing non-urgent enquiries and contacts from customers, providing information and advice in line with applicable legislation, policy or procedures, and escalating issues as applicable.
Hours will be rostered from Monday to Sunday, ******** working on non-emergency business stream.
This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award ****.
Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award.
In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of *****% are applicable for some weekday shift start times.
Successful candidates
must
:
be committed to perform rotational shift work to cover Monday to Sunday 06:00 to 22:00;
be prepared to undertake and successfully complete training in PoliceLink business streams.
provide a
FULL
Birth Certificate.
What we can offer you
adaptable work options;
opportunity to purchase leave;
annual leave loading;
corporate wellbeing programs including seminars and the Fitness Passport;




salary packaging options via superannuation contributions or a novated vehicle lease; and
convenient location for public transport and to shops etc.
Our commitment to Diversity
The NSW Police Force is a proud employer of a diverse range of people.
We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees.
Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.
If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity team by email at ****** .
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at ****** .
Prior to commencement, the preferred candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18months.
Thank you for your interest in this role.
We look forward to receiving your application.
Location
Regional NSW-Bathurst & Central West NSW
Work Type
Full-time
Number of Positions
10
Total Remuneration Package: Base Salary ranges from $78,000 to $84,799 plus employer's contribution to superannuation of 12% and annual leave loading.
We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge theircontinued connection to their country and culture.
#J-*****-Ljbffr

📌 Customer Service Representative (New South Wales)
🏢 the original
📍 New South Wales