ABOUT THE COMPANY:
Description
Flow International Corporation, a Shape Technologies Group company, is a global
leader in advanced cutting and forming solutions, including ultrahigh-pressure
waterjet, fiber laser, and press brake technologies.
Building on decades of innovation and engineering expertise, Flow delivers
solutions that help manufacturers and fabricators cut faster, form smarter, and
achieve exceptional results. Committed to innovation, reliability, and unmatched
customer support, Flow serves a wide range of industries worldwide.
What It's Like to Work Here
At Flow, we foster a culture of innovation, collaboration, and respect. We take
on real manufacturing challenges, push technology forward, and hold ourselves to
a high standard. Here, your ideas matter and your work make a measurable impact
— on our products, our customers, and the industries we serve.
What We Offer
We offer competitive compensation and a comprehensive benefits package,
including medical, dental, vision, 401(k), paid time off, life and disability
insurance, education reimbursement, and global opportunities for career
development.
Role
SUMMARY
Field Service Engineer (FSE) provides expert-level technical support for Flow
International Corporation's water-cutting and surface preparation systems. This
position plays a key role in ensuring optimal system performance at customer
sites. The FSE will work both independently and with minimal supervision,
delivering high-quality service and technical guidance while building strong
relationships with customers and partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Deliver on-site and remote technical support for the operation, diagnosis,
and repair of Flow systems.
* Assist customers in troubleshooting, part identification, and resolution of
technical issues via phone, email, or site visits.
* Accurately complete all required administrative documentation and service
reports in a timely manner.
* Adhere to Flow's Return Material Authorization (RMA) policy and document all
customer-reported system issues.




* Support documentation efforts, including maintaining current product manuals,
specifications, and technical references.
* Assist the customer service team in identifying parts and providing technical
input.
* Serve as a skilled liaison between Flow and its customers/distributors,
ensuring a positive and productive relationship.
* Travel to customer sites, sometimes on short notice and outside of normal
business hours, including weekends and holidays, for extended durations as
needed.
* Participate in on-call rotations as assigned, providing after-hours technical
support when required.
* Perform routine and preventive maintenance on customer equipment and assist
in establishing maintenance schedules.
* Perform additional duties and responsibilities as assigned by management.
SUPERVISORY RESPONSIBILITIES: None.
TRAVEL: Respond to service needs on short notice—travel may exceed 70%,
including nights, weekends, holidays, and international destinations.
Qualifications:
REQUIRED KNOWLEDGE, SKILLS, ABILITIES:
* Proficient in mechanical, hydraulic, pneumatic, plumbing, electrical, and
electronic systems.
Strong diagnostic and troubleshooting skills.
Ability to analyze and resolve technical problems using sound judgment.
Proficient in using Microsoft Office (Word, Excel), Outlook, Teams, and
service-related tools.
* Strong verbal and written communication skills, with the ability to clearly
explain complex technical issues.
* Excellent interpersonal skills with the ability to remain calm and
professional under pressure.
Strong initiative, a positive attitude, and a dependable work ethic.
Ability to organize work, manage time effectively, and work independently.




Willingness and ability to learn Flow's products, systems, and procedures
quickly.
* Capable of traveling internationally, including to Canada.
Equipment Used
Standard office and administrative equipment
Diagnostic tools, hand tools, and machine tools
Flow International systems and software platforms
EDUCATION and EXPERIENCE:
* Associate's degree in Electronics, Mechanical Engineering, Robotics, or a
related technical field; or equivalent combination of education and
experience.
* Minimum of 2 years of field service experience working with robotics, motion
control systems, CNC machinery, or similar capital equipment.
Experience with microprocessor control systems is strongly preferred.
CNC programming experience is a plus.
Proficiency in using business software including MS Office, Outlook, Teams,
Concur, and Kronos.
* Experience providing technical support over the phone is preferred.
COMPENSATION & BENEFITS
Base Compensation: $33–$36 per hour, depending on experience, plus overtime
Comprehensive benefits package, including medical, dental, vision, and life
insurance
401(k) plan with company matching contributions
Paid time off (PTO) and disability insurance
Tuition reimbursement for approved educational programs
Ongoing career development and training opportunities
PHYSICAL DEMANDS:
The physical demands described here represent those an employee must meet to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
these functions.
While performing these duties, the employee is regularly required to talk and
hear. The employee is occasionally required to stand, sit, walk, and reach with
hands and arms. Additionally, the employee must occasionally lift and/or move up
to 50 pounds. Specific vision abilities required include close, distance, color,
and peripheral vision, as well as depth perception and the ability to adjust
focus.

📌 Field Service Engineer-Dallas,Tx (New South Wales)
🏢 Shape Technologies Group
📍 New South Wales