We are
EssilorLuxottica,
a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.
We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs.
We craft exclusive eyewear brands
Ray-Ban, Oakley
,
Oliver Peoples, Persol, Costa
and more, alongside esteemed licensed brands such as
Tiffany & Co, Burberry
, and
CHANEL
whilst our cutting-edge lenses
Varilux
and
Transitions
lead the industry in innovation.
In
Australia
and
New Zealand,
we operate the iconic retail and eye care brands:
Sunglass Hut, Oakley, OPSM, Ray-Ban
and
Laubman & Pank.
Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.
As our Senior eCommerce Operations Senior Specialist, you will support the delivery of exceptional online customer experiences across our brands – Sunglass Hut, OPSM, Ray-Ban and Oakley.
ReportingtotheSenioreCommerceOperationsManager,you'llsupporttheday-to-dayoperationsofourecommerceecosystem,contributingtocontinuousimprovementacrosscustomerexperience,fulfilment,omnichanneloperationsanddigitalplatforms.
WorkingcloselywithTechnology,CustomerCare,RetailOperations,SupplyChain,DigitalProductandexternalpartners,you'llhelpidentifyoperationalissuesandopportunitiesforimprovement,supportingthedeliveryofeffectivesolutionsthatenhancethecustomerexperience.
Thisroleisidealforsomeonewhoenjoysproblem-solving,workingcollaborativelyacrossteamsanddevelopingtheirexperienceinecommerceanddigitaloperations.
YourResponsibilities




Supportcross-functionalinitiativesthatimproveecommercecapabilities,digitalexperiencesandoperationalprocesses.
SupportplatformreleasesthroughUserAcceptanceTesting(UAT),issuetriage,testingandpost-launchmonitoring.
Identifyopportunitiesforprocessimprovementandsupporttheimplementationofchangesthatenhancecustomerjourneysandomnichannelcapabilities.
WorkcloselywithCustomerCare,RetailOperations,DistributionCentres,TechnologyandDigitalteamstoinvestigateandresolveoperationalissues.
MonitoroperationalKPIs,Gross-to-Netperformanceandsupplychainmetrics,providinginsightsandhighlightingopportunitiesforimprovement.
ProvidesupporttotheSenioreCommerceOperationsManageronoperationalinitiativesandprojects.
About You
2-3 years' experience in ecommerce or omnichannel operations, ideally within a retail environment.
Proven ability to lead cross-functional projects and drive operational improvements.
Strong analytical and problem-solving skills, with the ability to turn data into actionable insights.
Experience working with ecommerce platforms, CMS technologies and digital release processes, including User Acceptance Testing (UAT).
A customer-first mindset and a passion for continuous improvement in a fast-paced environment.
Working at EssilorLuxottica




A career with EssilorLuxottica will offer you rewarding experiences and the prospect to develop your skills every day.
Working at our head-office located in North Sydney, you will enjoy:
Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
Up to 50% off Oakley eyewear and apparel throughout the year.
Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
Abundance of local cafes, a major shopping centre and close to public transport facilities
Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
Wide range of career opportunities across the EssilorLuxottica network
Complimentary full-time concierge services offering an exclusive hotel-style experience!
Options for a hybrid working environment
*Please note, due to the high volume of applications only successful candidates will be contacted.
We thank you in advance for your interest in EssilorLuxottica*
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered.
We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
#J-*****-Ljbffr

📌 Senior Ecommerce Operations Specialist (New South Wales)
🏢 Luxottica
📍 New South Wales