Alzheimer's Queensland | Upper Mount Gravatt | Permanent Full-Time
Salary: $84,000–$92,500 per annum, plus salary packaging
Use Your Sales Skills to Make a Meaningful Difference
Alzheimer's Queensland (AQ) is seeking a high-performing Client Advisor to turn enquiries into positive outcomes for older people and their families.
This is a fast-paced, phone-based sales and intake role. You will manage inbound enquiries, make outbound calls, build rapport and guide prospective clients towards services that help them remain well, independent and connected at home.
We are looking for someone who enjoys achieving targets but understands that successful sales begin with listening, empathy and trust.
What You'll Do
Manage a high volume of inbound and outbound calls
Build rapport with prospective, new and returning clients
Understand each client's needs and recommend suitable AQ services
Follow up enquiries consistently and convert suitable leads into clients
Guide clients through the intake and onboarding process
Achieve weekly intake, conversion and service growth targets
Maintain accurate records and manage follow-up activities
Work closely with operational teams to deliver a smooth client experience
Find practical solutions when clients face barriers to accessing services
About You
You are confident on the phone, motivated by results and skilled at building genuine connections.



You know how to progress a conversation while ensuring each person feels heard, respected and supported.
You will bring:
Proven experience in phone-based sales, customer acquisition or client intake
Experience in a fast-paced call centre or high-volume contact environment
A track record of achieving individual or team targets
Confidence managing inbound enquiries and making outbound calls
A warm, patient and empathetic telephone manner
Strong listening, questioning and relationship-building skills
Resilience and confidence when following up prospective clients
Excellent organisation and the ability to manage competing priorities
A proactive, team-focused and solutions-oriented approach
Knowledge of aged care, dementia support, health care or community services would be beneficial but is not essential. We will provide comprehensive training to the right person.
Why Join AQ?
Market-competitive salary of $84,000–$92,500 per annum
Salary packaging options that may increase your take-home pay
Monday-to-Friday, office-based role
Rotating Roster to be worked between 7:00am – 6:00pm
Comprehensive industry and service training
Staff discounts and wellbeing benefits
The opportunity to use your sales skills to make a genuine difference
Ready to Join Us?
If you are a high-performing call centre professional who combines sales confidence with warmth and empathy, we want to hear from you.
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📌 Client Advisor (Brisbane)
🏢 Alzheimer's Australia
📍 Brisbane