NSW Land Registry Services – Sydney CBD NSW
NSW LRS has played a foundational role in the lives of people across New South Wales for over 160 years, quietly ensuring the security, integrity and accessibility of land and property ownership. From the first handwritten titles to today's digital platforms, our evolution has always been guided by one purpose: to create confidence beyond boundaries.
In recent years, we've modernised systems, expanded our digital services, and strengthened how we serve our customers and partners. Our new brand reflects this evolution. It's a symbol of where we've come from and where we're heading. At the heart of it all is our promise: Powering land certainty for NSW, so people, businesses and communities can move forward with confidence.
Note: This is a 12‐month Fixed‐Term Contract
The Team Leader Dealing Examination provides operational leadership across Dealing and Deed examination and registration services to drive performance, workforce capability, service excellence, continuous improvement and adherence to governance frameworks, while ensuring consistent application of legislative, regulatory and policy requirements. The role leads the delivery of Dealing and Deed examination and registration activities to ensure accurate, timely and customer‐focused outcomes that maintain the integrity and reliability of the NSW land titles system.
Your Responsibilities
Lead the delivery of dealing and deed examination and registration activities to ensure accurate, timely and customer‐focused outcomes that maintain the integrity of the NSW land titles system and meet legislative, regulatory and service delivery requirements.
Provide leadership, direction and support to examiners to build a high‐performing, accountable and customer‐focused culture that promotes capability development, consistent decision making and achievement of operational outcomes.




Manage day‐to‐day operational workflow, including workload allocation, prioritisation and throughput management, to ensure alignment with KPIs, SLAs, risk thresholds and processing deadlines.
Ensure team members adhere to the recommended operating practice advised by the quality control and assurance team and capability and compliance team.
Coach, mentor and provide timely and constructive feedback to team members to strengthen technical capability, ensure consistent application of examination standards and support employee engagement and performance outcomes.
Develop and implement individual capability building plans (i.e. training and competency building) for members within the team.
Monitor and analyse operational performance, productivity, quality and customer outcomes and provide insights, reporting and recommendations to support informed decision‐making continuous improvement and workforce capability uplift.
Facilitate input from team members with expertise in specific domains to define continuous improvement projects and other technology‐enabled initiatives, to improve efficiency, quality and service delivery outcomes.
Collaborate with internal stakeholders to resolve complex dealing and deed matters, ensure consistent interpretation of policies and procedures and support improvements in service delivery capability and customer outcomes.
Ensure compliance with legislative, regulatory, quality assurance,



privacy and information security requirements to manage risk and protect the integrity of the NSW land titles system.
About You
To be successful in this role you will:
Extensive experience within complex operational or regulated service delivery environments, including dealing examination, registration or similar high‐volume transactional processing.
Strong leadership experience in managing and developing teams, including coaching, performance management and fostering a high‐performance and customer‐focused culture.
Extensive experience interpreting and applying legislation, policies and technical frameworks to support consistent, accurate and risk‐based decision making.
Strong operational management capability with experience managing workflows, competing priorities and delivering outcomes against KPIs, SLAs and service standards.
Demonstrated experience driving process improvement and contributing to technology‐enabled initiatives to enhance service delivery, efficiency and quality outcomes.
Highly developed communication and stakeholder engagement skills, supported by robust domain knowledge and relevant tertiary qualifications or equivalent experience.
Why Join Us:
At NSW LRS we're fostering a welcoming, connected, and fair workplace, where you can be yourself and thrive:
Our differences are our strength
You belong at NSW LRS
Gender equity and equality
Family comes first at LRS
Women in Leadership program
NSW LRS is committed to building a diverse, inclusive, and accessible workplace. We welcome and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and people from culturally diverse backgrounds.
Note: NSW LRS does not accept unsolicited resumes from recruitment agencies or search firms.
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📌 Team Leader, Dealing Examinations (New South Wales)
🏢 NSW Land Registry Services
📍 New South Wales