Enterprise Observability & Monitoring Lead
St Vincent's Private Hospital Toowoomba - Melbourne VIC
Full time
Hybrid
2d ago , from St Vincent's Private Hospital
Job Description:
Enterprise Observability & Monitoring Lead
Digital & Technology | Sydney, Melbourne or Brisbane
Hybrid: Minimum 3 days per week on-site
Drive visibility. Improve resilience. Support patient care.
St Vincent's Health Australia is seeking an experienced
Enterprise Observability & Monitoring Lead
to uplift and lead monitoring capability across a complex national healthcare environment.
This is a unique opportunity to build a
true enterprise observability capability
- improving how we detect, respond to, and understand service impacts across technology that directly supports
patient and resident care
.
You will play a key role in ensuring our digital environment is
stable, visible, and responsive
, enabling teams to act faster during incidents and clearly understand which services are impacted when disruptions occur.
The opportunity
This role sits within our Service Management Platform function, working closely with Major Incident Management and technical teams to improve how monitoring supports real operational outcomes.
You will:
Build and uplift enterprise monitoring capability across infrastructure, networks, cloud, and applications
Improve incident response, enabling faster detection and resolution of issues
Provide clear visibility of service impacts, system health, and outages
Lead the shift from basic monitoring to service-level and application observability
Deliver insights that help teams make better decisions during incidents
What you'll be doing
Define and deliver the enterprise observability and monitoring roadmap
Own and optimise monitoring platforms (including PRTG and associated toolsets)
Ensure monitoring signals feed into ITSM for incident management and response
Improve alert quality, signal-to-noise ratio, and operational usefulness




Develop dashboards and reporting that provide meaningful service insights
Enable teams to better understand and respond to system degradation and outages
Establish consistent monitoring standards across technology domains
Provide training and uplift capability across engineering and operational teams
About you
You are an experienced technical leader who understands that monitoring is not just tooling - it's about
operational visibility, service reliability, and outcomes
.
You bring:
Experience in monitoring, observability, infrastructure operations, or service reliability
Experience working across enterprise-scale environments and multiple monitoring platforms
Hands-on experience with tools such as PRTG, Azure Monitor, ThousandEyes, or similar
Strong understanding of incident management and ITSM practices
Experience designing alerts, dashboards, and monitoring frameworks
Robust problem-solving and root cause analysis capability
Ability to work across teams and drive capability uplift and adoption
Nice to have:
Exposure to application monitoring, synthetic monitoring, or observability concepts (metrics, logs, traces)
Experience in healthcare or other highly regulated environments
Why join us
Make a direct impact on patient and resident care outcomes
Build and shape a new enterprise-wide capability
Work in a collaborative, purpose-driven Digital & Technology team
Flexible hybrid working model (minimum 3 days on-site)
Opportunity to influence how monitoring and service visibility evolves across a national organisation
Closing Date:
14 September *******:59pm
Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit or get in contact at ******
View Reconciliation Action Plan
Code of Conduct:
View Code of Conduct
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📌 Enterprise Observability & Monitoring Lead (Melbourne)
🏢 St Vincent's Health Australia
📍 Melbourne