About the Venue
Mercure WestWaters located within the WestWaters hospitality precinct in Caroline Springs. Alongside the hotel, the precinct features a busy bistro, sports bar, lobby bar, extensive gaming facilities and over 600m2 of conference and event spaces, making it a popular destination for both hotel guests and locals.
We are currently looking for passionate Guest Service Agents to join our Front Office team.
About the Role
As a Guest Service Agent, you'll be responsible for delivering friendly, professional service while managing the day-to-day Front Office operations. From welcoming guests and processing arrivals to handling enquiries and departures, you'll help ensure every stay is a positive one.
Key Responsibilities
Welcome guests and provide professional customer service
Manage guest check-in and check-out procedures
Handle reservations, guest enquiries and requests
Process payments and maintain accurate guest records
Liaise with housekeeping and other departments to coordinate guest needs
Complete daily front office administration
Maintain presentation and service standards across the Front Office
Contribute to a positive guest experience on every shift
About You
Previous experience in a hotel Front Office or Guest Services role (essential)
Excellent customer service and communication skills




Well organised with strong attention to detail
Confident working in a fast-paced environment
Experience using a hotel Property Management System is preferred
Flexible availability across a rotating 7-day roster, including weekends and public holidays
Australian working rights (sponsorship is not available)
Career opportunities across 45+ Oscars Group venues
Internal and external training and development
Employee Assistance Program
Employee discounts across Oscars Group venues
Reward and recognition programs
Free onsite parking
Supportive team environment with genuine career progression opportunities
About Us
Mercure Melbourne Caroline Springs and WestWaters are part of Oscars Group, one of Australia's largest privately owned hospitality groups.
Founded in **** by the Gravanis family, Oscars Group operates more than 45 hospitality venues across Current South Wales, Victoria, Queensland and South Australia. Our portfolio includes hotels, pubs, restaurants, conference and event centres, gaming venues and accommodation, with a strong focus on delivering outstanding guest experiences and developing great hospitality careers.
If you're passionate about hospitality and enjoy creating great guest experiences, we'd love to hear from you.
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📌 Guest Service Agents (Melbourne)
🏢 WestWaters Hotel
📍 Melbourne