Tahmoor Inn is seeking a passionate, hands-on Gaming Manager to lead our gaming team, drive exceptional customer experiences, and maintain the highest standards of compliance and service. This is an exciting prospect to join a team in a growing hospitality business known for its commitment to people, community and operational excellence.
About Us
At Tahmoor Inn, our purpose is simple:
"To provide exceptional customer experiences that leave a lasting impression in our community."
Everything we do is guided by our trademark values:
Fun. Positive. Care. Growth.
We're looking for a leader who will bring these values to life every day while helping us deliver one of the best gaming experiences in the industry.
About the Role
As Gaming Manager, you will oversee the day-to-day operation of the gaming room while leading, coaching and developing your team. You will be responsible for ensuring outstanding customer service, strong gaming performance, regulatory compliance and a welcoming environment for our patrons.
This is a hands-on leadership role where you will work closely with the General Manager and wider management team to continuously improve gaming performance and guest satisfaction.
Key Responsibilities
Leadership & Team Development
Lead, coach and mentor Gaming Attendants and Supervisors
Drive a positive, high-performance team culture
Conduct training, onboarding and ongoing development of team members
Ensure all team members hold and maintain required gaming qualifications and certifications
Customer Experience
Deliver exceptional service and build strong relationships with patrons
Ensure all team members provide warm greetings and personalised customer service
Resolve customer concerns professionally and efficiently
Foster an inviting and welcoming gaming environment




Gaming Operations
Manage the daily operation of the gaming room
Oversee gaming room presentation, cleanliness and maintenance
Monitor gaming performance and identify opportunities for improvement
Manage gaming promotions, jackpots and customer engagement initiatives
Work closely with suppliers, contractors and gaming representatives
Compliance & Risk Management
Ensure full compliance with NSW gaming legislation
Manage Advanced Responsible Conduct of Gambling (ARCG) requirements
Ensure AML/CTF obligations are met at all times
Maintain operational procedures, audits and compliance records
Liaise with regulatory authorities and industry stakeholders as required
Financial Performance
Assist in achieving gaming revenue targets and KPI outcomes
Monitor gaming room expenditure and stock control
Analyse gaming reports and recommend improvement initiatives
Contribute ideas to increase patron engagement and venue performance
About You
To be successful in this role, you will have:
A strong understanding of NSW gaming legislation and compliance requirements
Current RSA and RCG qualifications
Advanced Responsible Conduct of Gambling (ARCG) accreditation (or ability to obtain)
Sound understanding of AML/CTF obligations within gaming operations
Proven leadership and team development skills
Exceptional customer service and communication skills
Strong organisational and problem-solving abilities
A passion for hospitality and creating memorable customer experiences
What's on Offer?
$80,000 annual salary
Superannuation
Performance-based bonus structure
Opportunities for career progression within the O'Hara Group
Supportive leadership team
Ongoing training and professional development
A workplace culture built around Fun, Positive, Care and Growth
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📌 Gaming Manager - Tahmoor Inn (New South Wales)
🏢 O'Hara Hotels
📍 New South Wales