Join the Dynaflow Team | NSW Head Office
Dynaflow is Australia's leading specialist in laboratory fume risk control, providing the design, manufacture, installation, testing, maintenance and servicing of laboratory fume cupboards, extraction systems, and specialised ventilation solutions. Since ****, we have built a reputation for innovation, safety and technical excellence, delivering projects and services throughout Australia and internationally.
Must be an Australian Citizen
Service Operations Coordinator
A key operational role responsible for coordinating service technicians, managing client relationships, scheduling works, maintaining compliance requirements and supporting business growth. We are looking for a proactive professional with outstanding communication skills, robust organisational abilities and experience coordinating technical service teams. Need 5yrs experience.
Responsibilities and Accountabilities
Assist with the Scheduling technician's monthly works
Quoting service testing and repair works to gain compliance
Operate efficiently and provide service and customer support during field visits in accordance with the relevant standards
Diagnose errors and determine proper solutions over a variety of issues
Produce accurate, timely and detailed reports. With monthly reporting to the manager
Work in accordance with Dynaflow policies and procedures.
Maintain the NSW service compliance to ISO*****, ISO ***** and ISO****
Provide all necessary information to administration accurately and on time.
Promote positive client and staff relationships
Maintain client portal compliance
Oversee the activities and performance of technicians to ensure compliance with quality outcomes and requirements




Act as the central point of contact and communicate service status adequately to all participants
Maintain a safe, secure and healthy work environment and culture by following and enforcing standards and procedures; complying with legal requirements
Maintain an annual service calendar
Manage the administration and resources for service
Positive client relationships and proactive reporting
Maintain an orderly workflow according to priorities
Promote service sales to achieve set budgets and targets
Complete toolbox meetings with technicians
Qualification/Requirements
Proven Coordinator experience in HVAC, fume extraction or similar technical industries
Extensive experience in technical maintenance and repairs
Proficiency in verbal/written English
Excellent written and verbal communication skills
Solid organisational skills including attention to detail and multitasking skills
Accurate estimate and quoting
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Capable at working autonomously or within teams
Available for regional and interstate travel on occasions
Must have a current car driver's license.
Must be an Australian citizen and able to obtain a Police Clearance check and have clearance to work in schools and Defence sites.
Must be able to pass a standard medical checkup.
Experience in coordinating a team of tradespersons.
Remuneration
6 months orientation and evaluation period
Salary base role
Phone and laptop
Competitive hourly rate for the right candidate
Dynaflow Pty Ltd
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📌 1 X New Role, Join Dynaflow | Service Operations Coordinator | Vehicle/Allowance+ Super (New South Wales)
🏢 Dynaflow(Australia
📍 New South Wales