Panthers Group and Pullman Sydney Penrith have anexciting opportunity for a passionate and experienced Front OfficeManager to lead our Front Office team and play a key role indelivering exceptional guest experiences!
Introducing Pullman Sydney Penrith
Penrith's first five-star international hotel
,offering 152 luxurious guest suites, an elite fitness centre,sauna, restaurant, bar and café, plus secure undergroundparking
Western Sydney's largest Conference and ConventionCentre
, featuring 1,250sqm of premium event space, adedicated bar, reception and green room, and best-in-class audiovisual technology
Marcel Bar & Bistro
- a 120-seat diningdestination delivering an elevated and contemporary culinaryexperience
Tori Lobby Bar & Café
- a stylish, bespokeall-day dining venue at the heart of the hotel, perfect for relaxeddining and social gatherings
The Benefits of the Role
Inclusive, adaptable and engaging working environment built onstrong values and authenticity
Training and Development with global career opportunities
Staff discounts on accommodation and food & beverage acrossAccor's 5,000+ hotels worldwide
40% discount at all Panthers-owned food outlets and freepost-mix while on shift
20% discount on Panthers merchandise
Reward and recognition programs that celebrate outstandingcontributions
A range of leave options for PT/FT employees and additionalemployee benefits
Staff social events and opportunities to connect with yourteammates
Complimentary onsite parking
About the Role
As our Front Office Manager, you will be responsible for leadingthe Front Office team and overseeing the day-to-day operations ofthe department.



Working closely with our leadership team and otherdepartments, you will drive operational excellence, foster apositive team culture and ensure every guest receives a warm,seamless and memorable experience throughout their stay.
This is an exciting prospect for a hands-on leader whothrives in a fast-paced hotel environment, enjoys developing peopleand is passionate about delivering outstanding service.
Key Responsibilities
Lead, coach and develop the Front Office team, fostering apositive, engaged and high-performing team culture
Oversee the day-to-day Front Office operations, ensuringsmooth, efficient service delivery and adherence to hotel policies,procedures and brand standards
Manage rostering and labour costs, aligning staffing levelswith occupancy, business demands, and operational requirements
Manage departmental financial performance, supporting budgetmanagement, monitoring expenses and productivity, and drivingopportunities to maximise revenue and cost efficiency
Drive exceptional guest experiences, overseeing arrivals,departures, room allocations, ALL & Accor Plus loyalty members, VIPguests and special requests, while proactively managing guestfeedback, complaints and service recovery
Work collaboratively across departments, partnering withHousekeeping,



Reservations, Maintenance, Food & Beverage and otherteams to ensure seamless hotel operations
Champion continuous improvement and operational excellence,monitoring departmental KPIs, compliance and processes whilemaintaining a strong focus on health, safety and guestsatisfaction. Remain calm and decisive during emergencies, ensuringthe safety and wellbeing of both team members and guests
Provide strong leadership across the hotel, contributing tohotel-wide initiatives, projects and operational planning whilecollaborating with other departments to support the overall successof the hotel
About You
Proven
3+ years'
experience in a Front Officeleadership role, such as Front Office Manager or Assistant FrontOffice Manager, within a fast-paced hotel environment, with theability to lead, coach and motivate a high-performing team
Exceptional customer service skills and a genuine passion forcreating memorable experiences
Excellent communication and interpersonal skills, with theability to build strong relationship with guests, colleagues andstakeholders
Strong organisational skills with exceptional attention todetail and the ability to manage competing priorities
A proactive hands on approach and a positive attitude, strongwork ethic and ability to work collaboratively as part of ateam
Hold a current
Responsible Service of Alcohol (RSA)Certificate
Possess current
First Aid
and
CPR
certifications
Flexibility to work a rotating roster, including weekends,public holidays and evening shifts as required
#J-*****-Ljbffr

📌 Front Office Managerfull Time (Sydney)
🏢 Penrith Panthers
📍 Sydney