Security Control Room Operator (Western Sydney)
Australian Concert & Entertainment Security – Sydney NSW
ACESGroup is supporting the ongoing operation of a major Western Sydney precinct and is seeking experienced, motivated, and dependable Security Control Room Operators to join our growing team.
This role forms part of a professional, high-performing security operation responsible for maintaining a safe, secure, and efficient environment for staff, contractors, visitors, and stakeholders.
As a Security Control Room Operator, you will ensure the effective coordination of day-to-day security operations and compliance with security operating standards, legislative requirements, site procedures, and emergency response plans.
The role requires extensive stakeholder engagement, exceptional communication skills, strong situational awareness, and the ability to operate and interpret multiple security systems simultaneously.
This is a full-time position, working 12-hour shifts on a 24/7 rotating roster.
Responsibilities and Duties
Use radio communication systems, phone and liaison techniques to effectively communicate and notify stakeholders as required, including ongoing monitoring of any observations or responses
Operate CCTV and Access Control System to undertake continuous pro-active surveillance of the facility
Interpret surveillance systems to detect actual; or potential security breaches, undertaking appropriate response action upon detection.
Coordinate the security team including perimeter patrol, foot patrol, access control, gatehouse, and loading dock security on site, including scheduled and response actions.
Coordinate overall security team response, recording and escalation of security observations and reports
Coordinate emergency response in accordance with response plans




Administer security systems including after hours access control queries and access control system responses.
Provide excellent customer service by responding to inquiries and assisting stakeholders with a professional demeanour.
Skills and Experience
Minimum 12 months experience working within a Security Control Room, Coordination Centre, or equivalent environment
Strong verbal and written communication skills, including advanced radio communication capabilities
Customer service experience with proven conflict resolution and stakeholder engagement skills
High-level observation, vigilance, and attention to detail
Ability to prioritise tasks and make sound decisions under pressure
Strong multitasking capabilities while maintaining accuracy and professionalism
Ability to work independently with limited supervision
Understanding of operational plans, emergency management procedures, safety management systems, and legislative frameworks
Exceptional personal presentation
Full availability to work rotating day and night shifts across a 24/7 roster.
Qualifications
NSW Security Licence (1A minimum)
Certificate II in Security Operations
Current First Aid and CPR certification
Current Class C Driver Licence
Fire Warden and Chief Fire Warden qualification (or willingness to obtain)
Certificate III in Security Operations, Control Room Skill Set (or willingness to obtain)
Ability to successfully complete medical assessments, drug and alcohol screening, and national police checks
Security Clearance (desirable)



or ability to obtain
Willingness to undertake additional training and qualifications, including Advanced First Aid and specialist site-specific certifications.
ACESGroup can assist suitable candidates in obtaining required qualifications through our internal Registered Training Organisation (RTO).
What ACESGroup has to offer
Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
Work at one of Western Sydney's most significant and high-profile facilities
Security loaded rotational rates above award, Superannuation, allowances, and onsite parking
Ongoing career development and transparent pathways for progression
Training and upskilling through our internal RTO, affirm Training
Specialist customer service, operational, and regulatory training provided
Long-term career opportunities within a growing national organisation
Gain experience using innovative security technologies and AI-supported operational platforms
Work within a collaborative, professional, and high-performing team environment.
ACESGroup is an Equal Opportunity Employer, where diversity is valued. We encourage all applicants to apply.
We are advocates for Western Sydney and encourage Western Sydney candidates to apply for local jobs, which offer reduced travel time and cost.
ACESGroup do not accept referrals from recruitment agencies.
ABN: ************** | ACN: *********** | M/L: ********* | ASIAL Member: ****** | RTO: ***** | VIC: PSBL **********SAustralian Concert and Entertainment Security Pty Limited, trading as ACESGroup, affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.
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📌 Security Control Room Operator (Western Sydney) (New South Wales)
🏢 Australian Concert and Entertainment Security
📍 New South Wales