Gainwell is building its presence in Australia as a new tier-one OEM in Highwall Mining technology, and this Mackay-based role sits right at the centre of that growth. You'll be the face of the business for one of our highest-value customer accounts. As the single point of contact for the operation and maintenance of a unique highwall miner. It is a hands-on, customer-oriented role for someone who enjoys the variety of working both in the field and bringing field-based learnings back to the business, and is suited to those who want more technical depth than a traditional account management position offers.
What you'll do
Act as the primary point of contact for our customer on all operational and maintenance matters for the highwall miner
Deliver rapid, responsive support to customers for technical issues, breakdowns, and spare parts requirements, minimising equipment downtime
Grow the business's technical and operational capability in the highwall mining sector, positioning the company as a trusted specialist in the field
Support the rollout of a new service level agreement, coordinating parts and service work back through our Mackay workshop
Work closely with our Product Support, Engineering and Supply Chain teams as we build local capability
Help lay the foundations of a growing regional service and support function as our Australian fleet expands
Why Gainwell
A global group with serious backing,



entering the Australian market as a genuine challenger with no direct competitor in this space
Full board support to build Gainwell into a tier-one OEM locally — real investment and growth, not just talk
A small, close-knit team today that's on track to grow substantially over the next 12 months across service, commercial, operations and planning
What you'll bring
Comfortable being the face of the business for a major account — equal parts technical credibility and relationship management
Genuinely hands-on and field-based by preference, not someone who defaults to the office
Adaptable around variable hours and site demands, balanced with real time off in lieu
A natural problem-solver, resourceful, able to adapt on the fly
Comfortable collaborating with an internal Sales, Service and technical team
Experience and qualifications
Experience with highwall mining equipment highly desirable; at minimum, solid exposure to open-cut operations
Underground mining exposure (bord and pillar or longwall) highly regarded
Background in mining maintenance, product support or technical account management
Willingness to travel regularly to site on a non-FIFO basis
Current driver's license; site inductions and tickets as required
Gainwell Engineering Pacific is an equal opportunity employer. We welcome applications from people of all backgrounds, cultures, and life experiences, and we're committed to building a diverse and inclusive workplace.
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📌 Highwall Project Manager (Queensland)
🏢 Jessie Grace
📍 Queensland