Preconstruction Customer Service Administrator
Our client is a well-established national residential development business delivering quality new homes to customers across NSW. They are seeking an experienced Customer Service Representative to join their team and manage the customer journey from contract through to construction and handover.
This is a fantastic opportunity for someone who enjoys a fast-paced environment, building strong customer relationships and coordinating multiple projects from start to finish.
The Role
As the Customer Service Representative, you will manage a portfolio of home builds, ensuring each project progresses smoothly, accurately and within the required timeframes.
Managing multiple customer job files from contract through to handover
Preparing and issuing building contracts and associated documentation
Maintaining accurate records of contracts, variations, selections and project information
Raising, issuing and processing variation
Providing proactive communication and regular updates to customers throughout the build
Managing temporary power applications and other pre-construction requirements
Preparing project files and documentation for site supervisors
Liaising with Site Supervisors regarding construction progress, inspections and scheduling
Raising and following up progress claims and payments
Our client is a well-established national residential development business delivering quality new homes to customers across NSW. They are seeking an experienced Customer Service Representative to join their team and manage the customer journey from contract through to construction and handover.




This is a fantastic opportunity for someone who enjoys a fast-paced environment, building strong customer relationships and coordinating multiple projects from start to finish.
The Role
As the Customer Service Representative, you will manage a portfolio of home builds, ensuring each project progresses smoothly, accurately and within the required timeframes.
Managing multiple customer job files from contract through to handover
Preparing and issuing building contracts and associated documentation
Maintaining accurate records of contracts, variations, selections and project information
Raising, issuing and processing variation
Providing proactive communication and regular updates to customers throughout the build
Managing temporary power applications and other pre-construction requirements
Preparing project files and documentation for site supervisors
Liaising with Site Supervisors regarding construction progress, inspections and scheduling
Raising and following up progress claims and payments
About You
Previous experience in residential construction, customer service, project administration or a similar role
Strong understanding of the current home building process from contract through to handover
Strong written and verbal communication skills
Experience working with contracts, variations and project documentation
What's on Offer?
Up to $90k + Super
Norwest area - Parking onsite
Join a growing and established residential construction business
Opportunity to develop your career within the residential building industry
A supportive and cooperative working environment
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📌 Preconstruction Customer Service Administrator (Sydney)
🏢 Design And Build Recruitment
📍 Sydney