NFP | Full-time | Willawong Animal Rehoming Centre | Animal Care Award Level 4 hourly rate $*****
About Us
At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to
integrity
,
compassion
,
innovation
, and
optimism
. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.
The Chance
AWLQ is currently looking for a full-time Rehoming Supervisor to join our Willawong Animal Rehoming Centre. If you're passionate about making a direct impact on animal welfare, we'd love to talk to you.
The Rehoming Supervisor's role is to assist the Rehoming Manager and the Assistant Manager to supervise the day-to-day operations of the Centre, progressing animals through the Centre efficiently and effectively to maximise animal welfare and rehoming, and to minimise euthanasia.
Key Responsibilities
Provide animal care, including cleaning enclosures, feeding and administering medications.
Provide customer service, including adoption and surrender counselling and processing.
Complete animal behaviour assessments and management plans.
Operate and ensure the team performs in accordance with AWLQ protocols, policies, values, mission and beliefs.
Ensure the smooth running of the Centre in the absence of the Rehoming Manager.




Motivate and provide clear direction to the team relating to operational activities, performance and AWLQ goals.
Work closely with the Rehoming Managers to ensure seamless animal movement and communication of person and animal cases.
Appropriately manage conflict with customers and within the team, maintaining a resilient, positive and composed leadership style to devise effective solutions within appropriate timeframes.
Assist with the training of staff and welcome new staff.
Essential Qualifications and Experience
Current driver's licence.
Dog and cat care experience in a facility or shelter.
High volume, intensive customer service experience.
Demonstrated affinity with animals, experience in animal welfare or council pounds.
Demonstrated ability to supervise and motivate others to achieve high productivity and standards of work.
Highly developed communication and interpersonal skills.
Qualification in animal behaviour or dog training.
Certificate III in Animal Studies (highly desired).
Relevant customer service training and de-escalation training.
We Offer
Competitive pay and benefits.
Access to an independent Employee Assistance Program.
The opportunity to play an instrumental role in our lifesaving work every day.
A culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.
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📌 Rehoming Supervisor (Brisbane)
🏢 Animal Welfare League Qld
📍 Brisbane