Own the relationships that keep our owners loyal.
Vivid Property is looking for a relationship-led, highly organised Client Relations Manager to own the daily rhythm of our client communication, from Podium activity and Google reviews to cancellations, pricing reviews, and our Hello inbox. You'll be the person who makes sure nothing drifts: every piece of feedback is followed up, every at-risk owner is identified early, and every opportunity for retention, referral or growth is captured and passed on. This is an execution-focused role for someone who's as comfortable with warm, calm client conversations as they are with tight systems and follow-through. You'll work closely with Property Managers, the Risk & Compliance Solutions Lead, Operations and Directors, protecting senior capacity by owning the routine and escalating cleanly when something needs more.
What You'll Be Doing
Client Experience, Podium & Reputation
Monitoring Podium activity daily, ensuring client feedback and follow-up are progressed promptly
Responding to or coordinating responses to client feedback with warmth and professionalism
Managing Google review responses, investigating context before responding to negative feedback
Identifying recurring themes or compliance concerns and escalating appropriately
Protecting and strengthening Vivid's reputation through thoughtful, consistent communication
Cancellations, Retention & Owner Nurture
Coordinating cancellation administration, follow-up and accurate data capture
Proactively contacting owners considering leaving, selling or changing their arrangements
Identifying retention opportunities and coordinating next steps with Property Managers, Operations or Directors




Maintaining clear follow-up lists and ensuring agreed actions are completed on time
Spotting referral, sales or growth opportunities from client conversations
Hello Inbox & Client Follow-Up
Monitoring and triaging the Hello inbox, actioning or allocating matters appropriately
Ensuring owner enquiries are acknowledged, actioned and closed out, not left unresolved
Maintaining visibility over outstanding actions and chasing internally when things are overdue
Pricing Reviews & Commercial Follow-Through
Coordinating owner pricing review activity, communication and follow-through
Identifying owners who'd benefit from a pricing review or proactive contact
Supporting retention and value maximisation through stronger client engagement
Systems, Records & Reporting
Accurately recording client relations activity across Podium, ActiveCampaign, PropertyMe and the Hello inbox
Maintaining recurring task lists so actions stay visible, current and completed
Preparing a weekly Client Relations report on actions, retention, risks, leads and wins
Providing clear escalation notes and client history when handing matters to Compliance, Operations or a Director
Escalation & Role Boundaries
Owning routine client relationship administration, communication and follow-up
Gathering context before escalating, and knowing when a matter needs to go up




Escalating formal complaints, compliance concerns or material risk to the right lead
What You'll Bring
A relationship-first approach, warm, calm and confident with owners, tenants and internal teams
Strong organisational skills, able to manage recurring tasks and multiple inboxes without drift
Commercial awareness, you understand retention, pricing conversations, referrals and growth
Strong written communication, transparent review responses, owner updates and escalation notes
An investigative mindset, you look for the cause behind feedback or cancellations before responding
Sound judgement and discretion with sensitive client information
A team-first attitude and willingness to collaborate across Property Management, Operations and Compliance
What Success Looks Like in This Role
Client enquiries and feedback are handled quickly, consistently and professionally
Podium, Google reviews and the Hello inbox are actively monitored, nothing drifts
At-risk owners are identified early and nurtured proactively
Management has a clear weekly view of actions, risks, opportunities and wins
Complaints and higher-risk matters are escalated early and handed over cleanly
Vivid's reputation for responsive, relationship-led service is strengthened through every interaction
What's On Offer
Part time across a 5-day week. Full-time considered
Laptop and full docking station with monitors provided
A collaborative team working closely with Property Managers, Operations and Directors
For more information about the position, please email ••••@wcasolutions.com or call (08) •••• •293
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📌 Client Relations Manager (Perth)
🏢 @
📍 Perth