You may have heard of us – Ashley and Martin (that's right, the hair people). We have been around for over 60 years supporting our customers on their hair regrowth journey and we are pretty excellent at what we do! We pride ourselves on the excellent customer service we provide and the results our products achieve. We have a talented group of individuals we get to call our team and with clinics across Australia, New Zealand & Singapore, our internal support network reaches far and wide.
Our patients trust us with something deeply personal — and that trust, when managed well, drives both life-changing outcomes and strong commercial performance.
We are looking for someone who understands that service and sales are not separate — they are connected.
This role suits a commercially minded Customer Service Specialist who enjoys building relationships, influencing outcomes, and taking accountability for results — while maintaining strong operational discipline.
About the Role
This is a full-time on-site role (76 hours per fortnight, Tuesday to Saturday) combining sales, structured clinic administration with patient servicing and subsequent enrolment conversations.
Initially, your focus is on:
Managing existing patients throughout their treatment journey
Conducting check-ups and progress photo reviews
Proactively facilitating subsequent treatment enrolments
Driving patient retention and follow-up outcomes
Contributing directly to clinic revenue performance
This is not a passive servicing role. You are responsible for engagement, follow-through and influencing continuation decisions.



Your ability to build trust and confidently guide commercial conversations will directly impact clinic performance — and your own progression, which over time will involve sales.
What You'll Be Responsible For
Build solid, long-term patient relationships
Monitor progress and confidently discuss next-stage treatment plans
Proactively follow up to secure re-enrolments
Take ownership of retention and conversion outcomes
Maintain high patient satisfaction while driving commercial results
Clinic Operations & Administration
Manage CRM, patient records and documentation accurately
Process payments and reconcile daily takings
Coordinate appointments and reception enquiries
Ensure compliance with internal processes and confidentiality standards
Manage stock and day-to-day clinic operations
Strong administration underpins strong sales performance. Attention to detail matters.
Performance & Accountability
Take ownership of follow-up metrics and enrolment outcomes
Contribute to total clinic performance, not just individual tasks
Work closely with the clinic team and GPs to optimise patient journeys
What We're Looking For
Strong customer-facing experience (retail, health, hospitality, consultative sales or admin)
Experience in a sales environment
Confidence discussing outcomes, value and next steps
Natural ability to build rapport and guide decisions
Comfort being measured on follow-up and enrolment performance
Strong organisational and systems capability
A growth mindset and interest in long‐term progression
Previous sales experience is highly regarded. Experience converting existing customers or upselling within a service environment will be viewed favourably.
#J-*****-Ljbffr

📌 Sales Specialist (Brisbane)
🏢 Ashley & Martin
📍 Brisbane