Medical Receptionist / Patient Services Coordinator
The Eye and Laser Centre Gold Coast is a modern, well established ophthalmology practice in the heart of Southport. We are a multidisciplinary specialist Ophthalmic practice, with a team of Ophthalmologists delivering expert service and care. We're known for being a genuinely team-oriented team with a caring culture, clear leadership and strong processes and systems.
Come join our wonderful team!
About us
The Eye and Laser Centre Gold Coast is a modern, well established ophthalmology practice in the heart of Southport. We are a multidisciplinary specialist Ophthalmic practice, with a team of Ophthalmologists delivering expert service and care. We're known for being a genuinely collaborative team with a caring culture, clear leadership and strong processes and systems.
About the role
As a Patient Services Coordinator, you will be the first point of contact for patients in a high quality specialist setting - not a GP or retail environment. Working with a close knit administration team, you will collaborate daily with ophthalmologists and clinical staff to care for patients and keep the clinic running smoothly.
This is not a retail‐style reception role—attention to detail, calm communication, and a high level of professionalism are essential.
This role is rostered from Monday to Thursday, ***** hours per week.
Duties
Greet patients and manage check ins, appointments, invoicing and payments
Respond to phone and in-person enquiries with professionalism and empathy
Maintain accurate patient records in Genie, the patient management system
Coordinate clinic flow and support doctors and clinical staff
Liaise with optometrists and external healthcare providers
Assisting with general administrative tasks as directed by the Clinic Director
Skills and Experience
Experience in medical practice/similar administration role preferred, however not essential
Strong interpersonal skills and a calm, organised approach under pressure
High attention to detail and accuracy with patient administration
Proficiency with Microsoft Office
Experience with Genie/Xestro/Medicare/DVA/Health Insurance preferred
A current (or willing to obtain) National Police Check
Culture
People enjoy working here because the team is genuinely supportive and leadership is visible and accessible, providing daily guidance, and the clinic is well organised with clear systems - so you can focus on delivering a great patient experience. We welcome candidates from all backgrounds who share our commitment to patient centred care.
Benefits
Competitive hourly rate + super (commensurate with experience)
Birthday leave, company paid parental leave
Structured onboarding and full training from day one
A supportive and collaborative admin and clinical team
Clear leadership and day-to-day support from the Clinic Director
Convenient and accessible location
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