Customer Service Specialist - Business Care
Position Title:
Customer Service Specialist/ Business Care Partner
Location:
Box Hill or Keysborough
Work Arrangement:
Hybrid
Employment
: Permanent/Full Time.
Come build your career.
takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better F
or Those Who Make The WorldTM
Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including
DEWALT®, Hustler®, Cub Cadet®, STANLEY®
and
BLACK & DECKER®
The Job:
In this role you are responsible for ensuring that sales data and ordering expectations of Stanley Black & Decker's customers are met. This role will be dealing directly with internal and external stakeholders with an overall focus on customer service excellence and order accuracy.
In this role, you will get to:
Deal directly with technical and general enquiries via telephone, electronically or face to face if required
Keep precise records of discussions and correspondence
Offer written information to dealers and customers, analysing situations to resolve their enquiries
Process compensation and refunds
The Person:
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it.




You also will have:
Previous experience in a phone-based customer service environment
A passion for building relationships with internal and external stakeholders
The ability to liaise with a variety of different type of people of people including dealerships and customers
Exceptional communication and problem solving abilities
The ability to work on your own with minimal supervision and actively as part of a team
The ability to work onsite
What's in it for you?
Discounts on Stanley Black & Decker tools and other partner programs
Additional leave: Annual Mental Health and Wellbeing Day
1 day volunteer leave with Disaster Relief Australia
Ability to join WHEREFIT (Gyms, activewear, food discounts among others)
Access to LinkedIn Learning
And More:
Grow:
Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn
: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
Belong
: Experience an awesome place to work, where we have mutual respect and a excellent appreciation for diversity, equity and inclusion.
Give Back:
Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
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📌 Customer Service Specialist - Business Care (Melbourne)
🏢 Stanley Black & Decker
📍 Melbourne