Love Where You Work!!!
Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Amazing opportunity to get hands on experience in our stylish and state of the art Robina, Gold Coast Office supporting internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.
Reporting to the Customer Engagement Team Leader, your responsibilities will include:
Engage with customer enquiries via incoming/outgoing telephone calls as well as email, and online channels
Demonstrate a superior customer service capability - prioritising the customer experience at all times
Provide personalised customer service of the highest level, building rapport for sales and general enquires
Assist existing customers through their building journey
Ensure best practice customer experience initiatives, aligned with company policies and values at all times
Use effective questioning and exceptional listening skills to identify and respond to the needs of customers, escalating priority issues requiring specialised attention
Utilise CRM and other systems to capture leads, schedule tasks, send communications, along with day to day operational duties
Build sustainable relationships of trust through open and interactive communication with customers and stakeholders; and
Achieve personal and team KPI targets.
Metricon will offer you:
Supportive, best-practice and high-functioning workplace culture - where high-calibre work is recognised and rewarded
Ongoing learning and development opportunities through nationally accredited courses,



highly engaging e-learning portal and other comprehensive training programs
Competitive salary, and salary package opportunities
Physical fitness programs, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor to address your well being
24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges
Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform; and
Advance your skilled growth with Metricon - the HIA's Number One Australian Home Builder and Australia's Most Trusted Choice.
The successful candidate will have:
Highly-developed communication skills: Authentic, clearly articulated and collaborative interactions with customers, team members and stakeholders; both verbal and written
Proven customer service skills: Ability to build relationships, gain trust & rapport
Ability to work autonomously and as part of the team
Organisational awareness
Ability to prioritise and manage workload
A commitment to Innovation, Quality and Continuous Improvement: Contributing ideas that improve the efficiency, effectiveness, and productivity of the customer journey
Customer orientation and the ability to adapt/respond to different customers and enquiry types
Focus to actively listen with a high attention to detail and a proactive approach to all tasks undertaken
The capacity to multi-task, set priorities and meet deadlines; and
Understanding of the building industry and customer journey is desirable.
Working Hours;
Monday to Friday: 8.30am - 5.00pm (1hr break)
This role requires a national police check to be undertaken by the successful applicant
#J-*****-Ljbffr

📌 Customer Engagement Associate (Gold Coast)
🏢 Metricon
📍 Gold Coast