Monzarella Italian Restaurant is seeking a
Restaurant Wait Staff
member to join our team in Williamstown, VIC ****. This is a
full-time position
offering an exciting opportunity to deliver exceptional customer service in a vibrant Italian dining environment. You will be the face of our restaurant, creating memorable experiences for our guests whilst ensuring smooth and efficient service. This role is pivotal in maintaining the high standards of hospitality that define Monzarella, directly contributing to guest satisfaction and restaurant success.
Key responsibilities
Greeting guests warmly upon arrival and seating them according to restaurant layout and service rotation
Presenting menus and providing knowledgeable recommendations about our Italian cuisine, wine list and specials
Taking accurate food and beverage orders and entering them into the point-of-sale system
Serving food and drinks promptly, professionally and in accordance with health and safety standards
Monitoring tables throughout the dining experience to ensure guest satisfaction and promptly addressing any concerns
Maintaining thorough knowledge of menu items, ingredients, allergens and preparation methods to assist guests with dietary requirements
Processing payments and handling cash and card transactions accurately
Clearing and resetting tables between services to maintain cleanliness and presentation standards
Collaborating with kitchen and bar staff to ensure coordinated and efficient service
Assisting with general restaurant duties including stocking supplies, restocking condiments and maintaining dining areas
Adhering to all health, safety and food hygiene regulations
What we're looking for
Previous experience in waiting, food service or hospitality roles, demonstrating proficiency in table service
Excellent communication and interpersonal skills with the ability to engage guests and build rapport
Strong attention to detail and ability to multitask in a fast-paced workplace
Professional appearance and demeanour with a genuine passion for customer service excellence
Knowledge of food and beverage service standards and dining etiquette
Ability to work effectively as part of a team and respond positively to feedback
Physical capability to stand for extended periods and carry food and beverages safely
Reliability and punctuality with a commitment to meeting shift schedules
Basic numeracy skills for processing payments and handling cash
A positive attitude and willingness to learn about Italian cuisine and wine
What we offer
At Monzarella Italian Restaurant, we value our team members and are committed to creating a supportive and enjoyable workplace. We offer competitive wages aligned with hospitality industry standards, a friendly and collaborative team environment, and the opportunity to develop your hospitality skills in an authentic Italian dining setting. We provide staff meals during shifts and a welcoming workplace culture where your contributions are recognised and appreciated. You will work alongside experienced hospitality professionals in a restaurant committed to delivering outstanding service and celebrating Italian culinary traditions.
About us
Monzarella Italian Restaurant is a proud establishment in Williamstown dedicated to bringing authentic Italian cuisine and warm hospitality to our community. We celebrate the traditions of Italian dining, offering guests an immersive experience through carefully crafted menus, quality ingredients and genuine, attentive service. Our restaurant is built on values of excellence, authenticity and hospitality, where every team member plays a vital role in creating memorable dining experiences. We are committed to fostering a positive workplace where our staff are passionate about delivering outstanding service.
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