We are seeking a
Service Advisor
to join the team at CKD Automotive in Brookvale, NSW. This is a full-time position that plays a crucial role in delivering exceptional customer service and driving business success within our automotive service department. As a Service Advisor, you will be the vital link between our customers and our technical team, ensuring every vehicle receives the attention it deserves whilst maintaining the highest standards of professionalism and customer satisfaction. This role is based on-site at our Brookvale location and is essential to the smooth operation of our service department.
Key responsibilities
Greeting customers professionally and conducting thorough consultations to understand their vehicle service and repair requirements
Preparing detailed work orders and quotations, ensuring accuracy and clarity in all documentation
Communicating with customers regarding service progress, costs and any additional work requirements, maintaining transparency throughout the process
Scheduling service appointments and managing the workflow to optimise technician productivity and customer convenience
Explaining technical issues and repair recommendations to customers in an understandable manner, addressing any concerns or questions
Processing payments and managing invoicing, ensuring all transactions are recorded correctly
Following up with customers post-service to confirm satisfaction and gather feedback
Maintaining knowledge of vehicle makes, models and common service requirements
Contributing to a positive team environment and supporting colleagues in the service department
What we're looking for
Previous experience as a Service Advisor or in a similar customer-facing automotive role
Strong communication and interpersonal skills,



with the ability to build rapport with customers from diverse backgrounds
Excellent organisational abilities and attention to detail in managing multiple appointments and work orders
Proficiency with automotive service management systems and computer software
Knowledge of vehicle maintenance, repairs and common automotive terminology
Problem-solving skills and the ability to manage customer concerns with professionalism and empathy
Reliability and punctuality, with a commitment to delivering consistent service standards
Willingness to learn and adapt to new processes and technologies
Preferred: Experience with specific vehicle brands or advanced automotive knowledge
What we offer
Competitive salary package commensurate with experience
Full-time employment with job stability and career development opportunities within the automotive industry
A supportive team environment where your contributions are valued and recognized
Ongoing training and development to enhance your technical knowledge and customer service skills
Access to industry-leading tools and systems to support your role
A workplace culture focused on professionalism, integrity and customer excellence
Employee benefits and discounts
About us
CKD Automotive is a trusted name in the automotive industry, dedicated to providing exceptional service and support to our customers. With a commitment to quality workmanship, professional customer service and industry expertise, we have established ourselves as a leading automotive service provider. Our team is passionate about delivering reliable repairs and maintenance services that keep vehicles running smoothly and safely. We pride ourselves on our knowledgeable staff, contemporary facilities and customer-centric approach, making us a preferred choice for vehicle owners in the Brookvale area.
#J-*****-Ljbffr

📌 Service Advisor - Automotive (New South Wales)
🏢 CKD Automotive
📍 New South Wales