Employment Type Permanent Closing Date 16 Sept *******:59pm Job Title Telstra Retail: Full Time Customer Service & Sales Consultant – Melbourne Flagship Store
Job Summary
As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues.
You will create positive experiences through effective communication and adherence to retail standards.
This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.
Job Description
Be part of something bigger at our Melbourne Flagship Store Our Melbourne Flagship Store showcases the very best of Telstra - our latest technology, personalised customer experiences and a team passionate about helping people connect.
As a Customer Service & Sales Consultant, you'll be right at the heart of it.
You'll get to know our customers, understand what matters to them and help them find the products and solutions that make a real difference to their everyday lives.
Whether you're already experienced in retail or looking for an opportunity to build your career, we'll give you the support, learning and tools to thrive.
What we offer
At Telstra Retail, connection is at the centre of everything we do.
Connecting customers to technology, communities to possibilities, and our people to meaningful careers.
We support flexibility and choice.
With working arrangements, leave options and benefits designed to fit different stages of life, you'll be backed to find the right balance between work and what matters outside of it.
Belonging shapes our team culture.
You'll be part of a supportive, inclusive environment where people look out for each other and every contribution is valued.
We welcome people from all backgrounds and experiences and are committed to creating a place where everyone feels they belong.
Technology brings our work to life.
From the latest devices to industry-leading networks, you'll help customers experience technology in ways that genuinely make a difference, supported by the tools and training you need to succeed.
Opportunity is everywhere.
Whether you're building new skills,



exploring different career pathways or growing within retail and beyond, we support your development through learning, recognition and clear progression.
Annual Fixed Remuneration
Annual Fixed Remuneration: $71,****** per year*
*Junior Rates apply for those under 20 years of age.
*Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
12% superannuation included
What you'll bring
Love connecting with people and creating great experiences.
Are curious and enjoy finding solutions.
Feel motivated by goals and enjoy working in a sales environment.
Are comfortable in a fast-paced, customer-facing workplace.
Bring energy, resilience and a positive approach.
Enjoy learning and want to keep developing your skills.
Previous customer service or retail experience is great, but it's not essential.
If you bring the right attitude and enthusiasm, we'd love to hear from you.
Who we are
From powering Australia to reaching the world, Telstra is built on connection and the people who make it possible.
With leading tech, bold ambition and the best network, this is where you can define what's next.
For you.
For everyone.
Because when you thrive, so does the future.
Here, you're part of a team that connects communities, brings technology to life and supports each other every step of the way.
We welcome people from all backgrounds and experiences and are committed to creating a place where everyone feels valued, included and able to define their possible.
You don't need to tick every box to apply.
If this role excites you, we'd love to hear from you.
Here, you're not just doing a job, you're building confidence, connection and a future you can be proud of.




This is where you can Define Your Possible.
We can't wait to see what you'll bring.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.
When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We use HireVue as part of our recruitment process, giving you the flexibility to complete your video interview at a time that suits you.
As part of your application, you may receive communications from *************** (Australia) or ***************** (Philippines and India).
By applying, you acknowledge that Telstra uses AI-assisted tools to support candidate matching and recruitment processes.
All hiring decisions remain human-led.
If you need support, email us at ******, or call ************ and leave a message, noting your preferred method of contact (can be via your Disability Employment Services provider).
Please note only enquiries related to adjustments, disability and accessibility will be answered via this email address.
We're an iconic Aussie brand with a global footprint.
From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed.
We've always been committed to being a great place to work as we make the world a better place too.
Working at Telstra, we all have a why.
Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here.
Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
We are committed to making it easy for everyone to apply.
If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox.
******.
In a business as big and diverse as ours, there's a huge breadth of career paths available.
Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.
Explore our teams
#J-*****-Ljbffr

📌 Telstra Retail: Full Time Customer Service & Sales Consultant – Melbourne Flagship Store (New South Wales)
🏢 Telstra Corporation
📍 New South Wales