We arecurrently looking for an experienced Service Delivery Team Leader to join ourteam. Key duties will include:
Supervising, supporting, andcoaching a team of Aged Care Support Workers in their daily roles
Participating in recruitmentactivities including interviews and team member inductions Supporting teammember onboarding , buddy shifts, and personal engagement plans
Planning and participating in regularteam meetings
Collaborating with CaseManagers and others on client cases
Assisting with oversight andtimely completion of training plans forSupport Workers
Liaising with team members inrelation to grievances, disputes, or performance issues, referring to the ServiceDelivery Manager when necessary
Ensuring the safety andwellbeing of team members and clients at all times
Promoting and supportingperson-centred care, encouraging clients to remain active and connected intheir local communities
Reporting incidents, accidents,and issues in line with Holdsworth policies and procedures
Participating in a rotatingon-call roster to support out-of-hours operations, including evenings, weekendsand Public Holidays
Maintaining accurate and timelyrecords of team member and client interactions using organisational systems
Requirements




We are seeking a candidate who:
Has several years of experiencein a team leadership or supervisory role within aged care, disability, orcommunity services
Has demonstrated experience inscheduling and managing workforce availability for a care services team
Has demonstrated experiencesupervising, coaching, and developing frontline support staff
Has experience managingperformance issues, grievances, and conducting performance reviews
Has knowledge of, ordemonstrated compliance with, the SCHADS Award including contracted hoursobligations
Holds a current Australiandriver's licence, valid CPR and First Aid certificate, and National PoliceCheck (all mandatory)
Highlydesirable:
Holds a Certificate III or IVin Aged Care, Individual Support, or Community Services
Up to $15,900 salary packagingbenefit available through Holdsworth's registered not-for-profit status
WFH flexibility possible bynegotiation once established in the role
Meaningful work supportingcommunity members to live independently
Supportive team environmentwithin an established not-for-profit organisation
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📌 Service Delivery Team Leader (Sydney)
🏢 On Demand Hr
📍 Sydney