Work with the Catholic Church to support all children and adults at risk
Would suit candidates from training, education or customer service sectors
Canberra location, with potential hybrid work options
The Organisation
Australian Catholic Safeguarding Ltd (ACSL) works with the Catholic Church in Australia to support the maintenance of a Protected Church for everyone.
ACSL provides a range of services to the Church to support their implementation of the National Catholic Safeguarding Standards, a framework for the protection and care of adults at risk and children.
ACSL's core organisational values of courage, compassion and honesty guide the way we manage our organisation and inform cultural change within the Catholic Church and the wider community.
ACSL takes its duty to care for and protect all children, and adults at risk, seriously and reports all matters of concern to appropriate authorities.
Benefits & Culture
Hybrid role, with some flexible working options
Full time permanent role based in Canberra
Remuneration in line with your experience, and salary packaging available
Opportunity for professional development
The Role
Reporting to the Manager, Professional Development & Programs, you will play an important role in supporting learners and the functions of the professional learning team, including support of the ACSL Learning Platform.
Specifically, you will:
Assist new learners with onboarding and enrolment processes
Respond to enquiries and provide guidance and timely information to stakeholders
Update and maintain records, program details and associated learning resources
Coordinate the scheduling of meetings, webinars, workshops and learning programs
Provide general administrative support, manage correspondence and delivery logistics




Collaborate with the wider team to identify learning management system process improvements to enhance learner experience
Skills Required
Your experience will preferably be within the training or education sector, including knowledge of administrative, training, customer service or student support processes.
You bring an approach to your work that is collaborative, adaptable and positive, and you can demonstrate the following:
Proficiency with technology including LMS, Dynamics CRM, SharePoint and Microsoft Office suite
Passion for providing high quality customer service, with excellent interpersonal and communication skills
Ability to prioritise and multitask effectively with strong organisational skills
Versed in working with confidential and sensitive information
Commitment to working within a Catholic Church context and with safeguarding principles
Ideally a relevant qualification in customer service, business administration or similar field
If you're interested in contributing to the care of children and adults at risk and have a grounding in Catholic or faith-based organisations, please apply by sending your CV with a cover letter addressing the skills required and your interest in the role, or call Debbie Jardine at NGO Recruitment on ************** for a confidential discussion.
Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.
NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with.
We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs.
If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.
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📌 Learning Support Officer (Canberra)
🏢 Ngo Recruitment
📍 Canberra