Join Wide Bay Mental Health and Specialised Services as a Security Officer (Ambassador) and play a vital role in maintaining a safe, welcoming and supportive environment for patients, visitors and staff. Working within the Fraser Coast Acute Mental Health Inpatient Unit, you'll use solid communication, interpersonal and de-escalation skills to promote safety, respect and positive interactions in a specialised healthcare setting. If you're looking for a role where you can make a genuine difference and be part of a supportive team, we'd love to hear from you.
Job details
Position status: Casual
Position type: Flexible
Occupational group: Health - Health Service Support
Classification: OO3
Workplace Location: Wide Bay
Job ad reference: QLD/H****WB******
Closing date: 14-Sep-****
Salary Other: $***** - $***** p.h.
Job duration: Casual Positions Available
Contact person: Bryce Maguire
Contact details: ************** or ************
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Your opportunity:
The Ambassador is a non-traditional security role that provides a patient focused liaison role within the Fraser Coast Acute Mental Health Inpatient Unit. The role is part of the multidisciplinary inpatient team and is managed by the Nurse Unit Manager.
This role is focused on the pro-active engagement of patients and visitors to improve the experience of care and to prevent and/or reduce aggressive incidents by employing appropriate verbal de-escalation and intervention strategies through people focused, trauma informed, respectful, empathetic and supportive interactions aimed at promoting a safe environment and the provision of high-quality patient focused safety and security related care.




The Ambassador's role is characterised by respectful, non-judgemental, trauma informed, supportive and people focused interactions.
Casual Positions Available
Our offer:
You will receive competitive salary rates between $*****- $***** p.h., employer contribution to superannuation (up to *****%) (OO3) (Casual Positions Available) (Applications will remain current for 12 months). Job Ad Reference: H****WB******
Other benefits include an attractive and competitive employment package designed to support your lifestyle, wellbeing and professional growth:
Generous employer superannuation contribution of up to *****%
Access to extensive salary sacrificing options to maximise your take-home pay
Flexible work arrangements to support work–life balance
The opportunity to enjoy a lower cost of living while working in beautiful regional Wide Bay, with access to coastal living, strong community connections and a relaxed lifestyle
Discover Fraser Coast
The Fraser Coast, known for its diverse, natural landscapes,laid-back lifestyleand mild climate, is located just a quick 45-minute flight north of Brisbane. Thisdestinationwith a difference is the stepping off point to the World Heritage-listed K'gari (Formerly Fraser Island), the location of incredible whale watching encounters and has arguably the safest family-friendly beaches in Queensland. Stroll along the Hervey Bay esplanade for alfrescocafes,shops, picnic areas, playgrounds and vibrant marina, or soak up the history and culture in the provincial city of Maryborough.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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📌 Security Officer (Ambassador) (Hervey Bay)
🏢 Queensland Health
📍 Maryborough