Emporium Hotel South Bank features 143 luxuriously appointed suites with all the comforts you could ask for. Recognised for its bold design, boutique luxury, and award-winning guest experiences, Emporium Hotel South Bank is one of Australia's leading luxury hotels.
On level 21 you will find a 23m infinity edge pool with views over South Bank Parklands, the Brisbane River, city and beyond. Featuring six Food & Beverage outlets, each distinct in its offering, Emporium Hotel South Bank offers locals, guests and residents a choice of unique experiences. Options include the Terrace Rooftop, Belle Epoque Patisserie, Reserve Wine Bar, Conference & Event facilities, In-Suite Dining and FIRMA Restaurant.
As a Brand Ambassador of Emporium Hotels, our Concierge Supervisor will play a crucial role in delivering our Emporium Service Promises - Effortless, Enriching, and Empathetic service.
Key responsibilities include:
Over-see the efficient operation of the Concierge Department in the absence of the Chief Concierge and Assistant Chief Concierge
Thinking Like an Owner, assist in the management of the Concierge Department including rostering, counseling, training and continued encouragement of Team Members.
Valet parking a variety of vehicles (an
unrestricted open licence
is a mandatory requirement of this role);
Recognising the Guest is Everything, welcome guests in a friendly, professional and efficient manner, ensuring exceptional levels of customer service are maintained at all times.
Attend to guest complaints, enquiries and requests with Grace Under Pressure.



Refer problems to the appropriate Manager if required.
Assist in safety compliance and incident reporting, taking Pride in the Detail.
Maintain a comprehensive understanding of hotel workplace policies and procedures and departmental standards.
Maintain current knowledge of services, facilities and promotions offered by the Hotel.
Enrich the guests' stay by offering informed adviceof the local Southbank/Brisbane area.
About you
The ability to think on your feet with a solution focused approach to problem solving;
Passionate about service with an understanding of how to meet guest expectations within a five-star hotel workplace;
Previous managerial or supervisor experience in the Front Office of a 4-5-star hotel highly regarded with the desire to develop and grow professionally;
Outstanding personal presentation and attention to detail;
The ability to work a 7-day roster, including nights and weekends;
Strong communication, leadership and organisational skills;
Confidence in using hotel-based computer systems;
Current unrestricted open licence;
Eligible to work in Australia.
Why Join Us?
Work with a passionate and welcoming team in one of Brisbane's most iconic luxury hotels
Access industry perks and employee discounts on accommodation, coffee, and food
Dry-cleaning of work attire
Our People Matter - Celebrationof employee milestones & achievements
Warm and supportive culture
Monthly wellbeing programs
Employee recognition and career development opportunities.
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📌 Concierge Supervisor (Brisbane)
🏢 Emporium Hotel
📍 Brisbane