We're looking for an experienced
ICT Support Officer
to join a busy Business Systems Unit, providing frontline ICT support to staff across Australia and overseas.
This is a hands-on Helpdesk role where you'll troubleshoot day-to-day technical issues, support users with hardware and software, manage ICT assets and contribute to broader ICT projects and operational activities.
If you enjoy solving problems, helping people and keeping ICT services running smoothly, this could be a excellent opportunity to get your foot in the door with a Federal Government environment.
What you'll be doing
Provide frontline ICT support across hardware, software, network, account and device issues
Triage, resolve and elevate incidents and service requests within agreed service levels
Administer user accounts, devices, software and ICT asset records
Support ICT projects, system upgrades, testing, rollouts and implementation activities
Create and maintain ICT procedures, user guides and knowledge articles
Work with internal stakeholders, vendors and service providers to resolve issues
Identify recurring issues and contribute to process and service improvements
Support cyber security controls, patching, access management and incident reporting
Assist with the maintenance and deployment of user and building ICT hardware
We're looking for an experienced
ICT Support Officer
to join a busy Business Systems Unit, providing frontline ICT support to staff across Australia and overseas.
This is a hands-on Helpdesk role where you'll troubleshoot day-to-day technical issues, support users with hardware and software, manage ICT assets and contribute to broader ICT projects and operational activities.
If you enjoy solving problems, helping people and keeping ICT services running smoothly, this could be a great opportunity to get your foot in the door with a Federal Government environment.
What you'll be doing
Provide frontline ICT support across hardware, software, network, account and device issues
Triage,



resolve and elevate incidents and service requests within agreed service levelsAdminister user accounts, devices, software and ICT asset records
Support ICT projects, system upgrades, testing, rollouts and implementation activities
Create and maintain ICT procedures, user guides and knowledge articles
Work with internal stakeholders, vendors and service providers to resolve issues
Identify recurring issues and contribute to process and service improvements
Support cyber security controls, patching, access management and incident reporting
Assist with the maintenance and deployment of user and building ICT hardware
What we're looking for You'll bring demonstrated experience providing responsive ICT support, ideally within an
Australian Public Service environment
, with experience across Microsoft on-premises and cloud technologies.
You'll also have the ability to:
Troubleshoot technical issues and provide practical solutions
Analyse problems, identify risks and make sound recommendations
Communicate confidently with both technical and non-technical users
Manage competing priorities and deliver within deadlines
Support ICT projects and operational activities in a busy environment
Work collaboratively and contribute positively to a team
Follow ICT security, governance and service management requirements
Provide professional, customer-focused support
Desirable experience
Active Directory, including on-premises and Azure AD
Understanding of ITIL principles
The important bits
Ideal start date:
7 September ****
Contract:
3 months
Extension:
Possible 3-month extension
Location:
Barton, ACT
Working arrangement:
100% office based
Hours:
Up to 37.5 hours per week
Level:
APS5 equivalent
Security:
Current Baseline clearance is essential
This is a great opportunity for an ICT support professional who enjoys being hands-on, working directly with users and contributing to a reliable and customer-focused ICT environment.
Applications close Thursday 27th August
#J-*****-Ljbffr

📌 Ict Support Officer (Canberra)
🏢 Montagu Group
📍 Canberra