Department of Customer Services, Open Data and Small and Family Business SES contract up to five years, full time Competitive salary ranging from $364,440 to $398,*********% superannuation and generous leave entitlements The Department of Customer Services, Open Data and Small and Family Business is seeking an exceptional leader to take on the key role of Deputy Director-General, Customer Experience.
This is a rare prospect to lead customer service delivery, service reform and organisational performance at scale, helping shape a contemporary, connected and customer-focused service system across digital, inperson and telephone channels.
You will: Provide strategic leadership and direction to deliver exceptional customer service experiences across digital, in-person, and telephone channels, ensuring measurable improvements in customer satisfaction, operational efficiency, and accessible services for all Queenslanders.
Develop and implement a transformative reform agenda that drives a digital-first approach to service delivery and embeds seamless,



customer-centric services that meet the needs of diverse communities.
Oversee the delivery and performance of customer service operations across all channels, ensuring services are efficient, effective, resilient and focused on customer outcomes.
Lead organisational transformation initiatives to build digital capability, improve staff engagement, and foster a culture of innovation and continuous improvement.
Promote service redesign and process simplification to improve efficiency, reduce complexity and deliver better outcomes for customers and government.
Lead and deliver a significant reform agenda to modernise customer service delivery, improve customer satisfaction and simplify service interactions.
Further information For full details about this opportunity and application instructions, please review the role profile and candidate pack before applying.
Job Ad Reference: QLD/********* Closing Date: Monday, 31st August **** Candidates apply for your job on:

📌 Deputy Director-General (Queensland)
🏢 Queensland Government
📍 Queensland