Job Description – Lead Insights Consultant
Let's be unstoppable together!
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We're a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more creative environment for our employees, clients, and communities. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.
What will you be doing?
Managing and developing a high-performance account team to provide excellence in consultative service to Coles;
Building strong relationships with senior stakeholders across the Coles portfolio
Owning and growing the Coles partnership through commercially grounded, insight-led thinking that positions Circana as a strategic partner rather than a service provider
Partnering with the Circana leadership group and cross-functional teams to shape and execute broader retail initiatives
Job Responsibilities
Client Engagement & Deliverables
Maintain high levels of engagement with Coles, including being present onsite approximately three days per week
Act as the senior insights voice in key client forums, confidently guiding conversations, shaping narratives, and leading insight presentations
Proactively identify opportunities to elevate discussions with Coles, using insight to challenge existing thinking and influence direction
Ensure all deliverables are commercially relevant, clearly articulated, and grounded in practical application
Account Management
Work closely with Coles to identify business needs and objectives, influencing and negotiating solutions that balance client priorities with Circana's commercial agenda




Take ownership of commercial KPIs for the account, driving delivery against revenue and growth targets
Maintain clear, consistent communication with internal stakeholders, ensuring visibility of program progress, risks, and decisions to support aligned and timely outcomes
Coach the team on how to effectively sell ideas, insights, and solutions in client environments
Confidently manage scope, workload and resourcing discussions, including pushing back when required to protect capacity and business priorities
Relationship Management
Build strong and effective relationships with senior level stakeholders, becoming a visible and trusted point of leadership within the Coles environment
Navigate conversations with confidence, knowing when and how to lean in
Actively seek out and initiate conversations onsite to strengthen relationships and uncover new opportunities
Demonstrate strong industry and retailer knowledge, using this to shape discussions and influence outcomes
Drive improved efficiencies and better client outcomes through clarity, prioritisation, and disciplined delivery
Insights & Analysis
Lead the development and delivery of high-quality insights across multiple data sets, ensuring thinking is sharp, commercially focused, and actionable
Ensure excellence in analytical approach, storytelling, and interpretation of insights, incorporating multiple data sources where available
Set clear direction for the team, lifting the quality of thinking, storytelling, and output across all workstreams
Inspire, motivate, and develop a high-performing team, coaching individuals to grow confidence, capability, and commercial thinking




Actively mentor team members to strengthen client presence and storytelling skills
Provide regular, constructive feedback and use the performance review process to accelerate developmentAlign individual and team development plans with Coles' evolving needs and expectations
Requirements
Tertiary qualification in Business, Management, Commerce or a related discipline preferred
7+ years' experience within the FMCG industry, ideally gained in an agency, supplier, or retailer facing environment
Strong people leadership capability, with the ability to influence, motivate, and develop others
Exceptional client service skills, with a proven ability to build and sustain senior stakeholder relationships
Strong commercial acumen, including business development experience and the ability to drive growth
Excellent understanding of analytical concepts related to market, sales, and shopper data
Highly effective communication and presentation skills, both written and verbal
Strong organisational skills and attention to detail, with the ability to plan effectively and execute with discipline
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
Stay Curious: Being hungry to learn and grow, always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Center on the Client: Relentlessly adding value for our customers
Be a Challenger: Never complacent, always striving for continuous improvement
Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity
Commit to each other: Contributing to making Circana a great place to work for everyone
Location
This position can be located in the following area(s): Melbourne.
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📌 Lead Insights Consultant (Melbourne)
🏢 Circana
📍 Melbourne